Senior Systems Engineer, ServiceNow

Northwestern Medicine

. Keep hardware systems, associated operating systems, and connectivity capabilities fully operational and integrated into the IT environment .

Posted 9/15/2026full-timeRemote • Illinois • United StatesSenior💰 $49 - $67 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in maintaining and integrating hardware systems and operating systems within IT environments, with a strong focus on capacity planning, performance analysis, and technical leadership. Proven ability to communicate effectively with customers and project teams while providing on-call support and mentoring application teams.

Highest-signal resume keywords

7+ Years Experience In Core DisciplineOn-Call SupportTechnical LeadershipPerformance And Capacity AnalysisHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems IntegrationCapacity PlanningProblem DiagnosisTechnical Specification WritingProject PlanningLocal-Area-Network StandardsTechnology Best-Practice StandardsVendor CoordinationOperating Systems ManagementServer Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Service OrientationCollaborationMentoring

Certifications & Qualifications

Bachelor’s Degree In Computer Science Or Related Field

Industry Keywords

Healthcare IndustryIT EnvironmentTechnology PlanningIS Knowledge RepositoryCriminal-History Background Check

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Keep hardware systems, associated operating systems, and connectivity capabilities fully operational and integrated into the IT environment
Monitor, analyze, and plan upgrades to ensure adequate capacity and availability
Provide technical leadership and support for computing systems and systems integration
Conduct, analyze, recommend, and present performance and capacity analyses
Maintain broad working knowledge of server and distributed systems
Diagnose problems and coordinate solutions with vendors and manufacturers
Respond promptly to customer needs and manage issues through closure
Support application teams with project and support activities
Communicate with customers, project teams, and IS team members
Determine strategies for system-to-network connectivity and interfacing
Review technology projects, analyze business requirements, recommend system changes, write technical specifications, and implement changes
Identify and implement technology best-practice standards
Develop project plans, scopes, effort projections, schedules, and final plans with project managers
Establish and enforce local-area-network standards, policies, and procedures
Participate in technology planning
Integrate vendor, manufacturer, and technical expertise into the organization
Mentor and act as a resource for immediate and application teams
Promote collaborative IS team efforts and adapt to changing priorities
Contribute to the IS Knowledge Repository
Provide required on-call support

Requirements

What you’ll need

7+ years of experience in core discipline
Excellent verbal and written communication skills
Bachelor’s degree in computer science or related field preferred
5+ years of experience in core discipline in the healthcare industry preferred
Providing on-call support is required
Successful completion of a criminal-history background check if hired
Authorization and disclosure form for the background check

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Comprehensive benefits supporting physical, emotional, and financial well-being
Protection for unexpected life events