Senior Systems Engineer, ServiceNow

Northwestern Medicine

. Keep hardware systems, associated operating systems, and connectivity capabilities fully operational and integrated into the NMHC IT environment .

Posted 10/5/2026full-timeRemote • Illinois • United StatesSenior💰 $51 - $69 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in maintaining and integrating hardware systems within IT environments, with a strong focus on capacity planning, performance analysis, and customer relationship management. Provides technical leadership and support while ensuring compliance with relevant standards and best practices.

Highest-signal resume keywords

7+ Years Experience In Core DisciplineOn-Call SupportTechnical LeadershipHealthcare Industry ExperienceBachelor’s In Computer Science

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems IntegrationPerformance AnalysisCapacity PlanningTechnical Specifications WritingProblem DiagnosisProject PlanningStandards EnforcementNetwork ManagementVendor CoordinationTechnical Competence

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Relationship ManagementMentoring

Industry Keywords

Healthcare IndustryRegulatory StandardsAccreditation StandardsIT EnvironmentLocal Area Networks

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Keep hardware systems, associated operating systems, and connectivity capabilities fully operational and integrated into the NMHC IT environment
Monitor, analyze, and plan upgrades to ensure adequate capacity and availability
Maintain technical competence for assigned services and systems
Provide technical leadership and support for computing systems and systems integration
Conduct, analyze, recommend, and present performance and capacity analyses
Maintain broad working knowledge of NMHC IT server/distributed systems
Diagnose and coordinate problem determination and resolution with vendors and manufacturers
Respond to customer needs, manage customer relationships, and follow issues through closure
Support application teams with project and support activities
Participate in and communicate with project teams
Review technology projects, analyze business requirements, recommend system changes, write technical specifications, and implement changes
Identify and implement NMHC best-practice standards
Develop project plans and work with project managers on scope, effort projections, schedules, and plans
Establish and enforce standards, policies, and procedures for local area networks
Participate in long- and short-range technology planning
Integrate vendor, manufacturer, and point-expertise technical knowledge into NMHC
Mentor immediate team and application team members
Contribute to the IS Knowledge Repository
Provide required on-call support

Requirements

What you’ll need

7+ years of experience in core discipline
Excellent verbal and written communications skills
Bachelor’s in computer science or related field preferred
5+ years of experience in core discipline in the healthcare industry preferred
Providing on-call support is required
Ability to comply with relevant policies, procedures, guidelines, regulatory, and accreditation standards
Successful completion of a criminal-history background check if hired
Authorization and disclosure form for the background check

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Benefits supporting physical, emotional, and financial well-being
Protection for unexpected life events
Potential sign-on bonus eligibility for eligible external hires