Senior Systems Engineer, ServiceNow

Northwestern Medicine

. Keep hardware systems, associated operating systems, and connectivity capabilities fully operational and integrated into the healthcare IT environment .

Posted 9/17/2026full-timeRemote • Illinois • United StatesSenior💰 $49 - $67 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in maintaining and integrating hardware systems within the healthcare IT environment, providing technical leadership, and ensuring compliance with regulatory requirements. Capable of conducting performance analyses, managing vendor relationships, and mentoring team members while delivering on-call support.

Highest-signal resume keywords

7+ Years Experience In Core DisciplineTechnical LeadershipHealthcare IT Systems IntegrationPerformance And Capacity AnalysisOn-Call Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System IntegrationCapacity PlanningProblem DiagnosisTechnical Specification WritingProject PlanningNetwork Standards EnforcementVendor CoordinationHealthcare ComplianceOperating Systems ManagementDistributed Systems Knowledge

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Issue ManagementTeam Mentoring

Industry Keywords

Healthcare IndustryRegulatory RequirementsAccreditation StandardsLocal Area Network PoliciesIS Knowledge Repository

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Keep hardware systems, associated operating systems, and connectivity capabilities fully operational and integrated into the healthcare IT environment
Monitor, analyze, and plan upgrades to maintain adequate capacity and availability
Maintain technical competence for assigned services and systems
Provide technical leadership and support for computing systems and systems integration
Conduct and present performance and capacity analyses
Maintain broad knowledge of server and distributed systems
Diagnose and coordinate resolution of problems with vendors and manufacturers
Respond to customer needs and manage issues through closure
Support application teams with project and support activities
Communicate with customers and team members
Determine strategy for system-to-network connectivity and interfacing
Review technology projects, analyze business requirements, recommend changes, write technical specifications, and implement system changes
Develop project plans, scopes, schedules, and effort projections
Establish and enforce local area network standards, policies, and procedures
Participate in technology planning
Integrate vendor, manufacturer, and point-expertise knowledge
Mentor immediate team and application team members
Contribute to the IS Knowledge Repository
Provide on-call support

Requirements

What you’ll need

7+ years of experience in core discipline
Excellent verbal and written communication skills
Preferred: Bachelor’s degree in computer science or related field
Preferred: 5+ years of experience in core discipline in the healthcare industry
Ability to provide on-call support
Compliance with organizational policies, procedures, regulatory requirements, and accreditation standards
Background check required upon hire

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Comprehensive benefits supporting physical, emotional, and financial well-being
Protection for unexpected life events
Potential sign-on bonus (where offered and subject to eligibility)