Technical Analyst, CMDB – ITSM

Northwestern Medicine

. Keep assigned application systems and associated software fully operational and integrated into the Northwestern Medicine IT environment .

Posted 10/5/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $39 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system integration, performance analysis, and project support within the healthcare IT environment, while providing mentorship and ensuring compliance with regulatory standards.

Highest-signal resume keywords

System IntegrationPerformance AnalysisProject PlanningTechnical SupportMentorship

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application Systems ManagementSystem UpgradesTechnical Specifications WritingSoftware Functionality AnalysisCapacity Planning

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Service

Industry Keywords

Healthcare IndustryRegulatory ComplianceAccreditation StandardsIT Environment

About the role

Key responsibilities & impact

Keep assigned application systems and associated software fully operational and integrated into the Northwestern Medicine IT environment
Monitor, analyze, and plan system upgrades to ensure functionality and stability
Provide guidance and support for computing platforms and systems integration
Integrate end-user requests with software functionality
Analyze system performance and capacity and recommend improvements
Coordinate problem determination and resolution with vendors and manufacturers across distributed IT systems
Respond to customer needs and follow issues through to closure
Support technical teams and customers with project and support activities
Participate in project planning, design, development, testing, and implementation of application software code
Analyze business requirements, recommend system changes, write technical specifications, and implement systems and changes
Provide support for identifying and implementing best-practice standards
Mentor Associate Analysts and other application team members
Contribute to the IS Knowledge Repository
Participate in on-call support to ensure system availability and performance

Requirements

What you’ll need

3+ years technical experience
Excellent verbal and written communication skills
Bachelor's degree in a related field preferred, or equivalent experience
3+ years of experience in the core discipline in the healthcare industry preferred
Ability to participate in on-call support
Successful completion of a criminal-history background check for new hires and, at times, internal transfers
Compliance with relevant policies, procedures, regulatory and accreditation standards

Benefits

Comp & perks

Competitive benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Resources supporting physical, emotional, and financial well-being
Protection for unexpected life events