Technical Analyst, CMDB – ITSM

Northwestern Medicine

. Support end-to-end ITSM processes and standards across the service lifecycle .

Posted 10/9/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $39 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ITSM processes and standards, ensuring operational stability and continuity of services while driving process maturity through data-driven insights and automation. Capable of mentoring team members and supporting system integration and performance improvements in the healthcare industry.

Highest-signal resume keywords

ITSM Process SupportServiceNow Solutions OptimizationSystem Performance AnalysisHealthcare Industry ExperienceTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITSM ProcessesData AnalysisSystem IntegrationTechnical Specifications WritingApplication Software Development

Soft Skills

Verbal CommunicationWritten CommunicationMentoring

Tools & Technologies

ServiceNow

Industry Keywords

Healthcare IndustryOperational StabilityRegulatory ComplianceBest-Practice Standards

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Support end-to-end ITSM processes and standards across the service lifecycle
Maintain operational stability and continuity of ITSM services in primary and backup capacities
Facilitate ITSM governance and execution through operational coordination, reviews, data maintenance, and lifecycle support
Drive ITSM process maturity through data-driven insights, automation opportunities, and optimized ServiceNow solutions
Develop competence for assigned services and systems and understand their integration
Provide guidance and support for computing platforms and systems integration
Integrate end-user requests with software functionality
Analyze and recommend system performance and capacity improvements
Coordinate problem determination and resolution with vendors and manufacturers
Respond to customer needs and follow issues through closure
Support technical teams and customers with project and support activities
Participate in project planning, design, development, testing, and implementation of application software
Analyze business requirements, recommend system changes, write technical specifications, and implement systems and changes
Provide support for NMHC best-practice standards
Mentor Associate Analysts and other application team members
Contribute to the IS Knowledge Repository
Participate in on-call support to ensure system availability and performance

Requirements

What you’ll need

3+ years technical experience
Excellent verbal and written communications skills
Bachelor’s degree in a related field preferred, or equivalent experience
3+ years of experience in the core discipline in the healthcare industry preferred
Ability to support ITSM processes and standards across the service lifecycle
Ability to participate in on-call support
Compliance with organizational policies, procedures, regulatory, and accreditation standards
Authorization and disclosure form required for background check if offered employment

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Benefits supporting physical, emotional, and financial well-being
Protection for unexpected life events
Equal opportunity employment
Background check process following local, state, and federal laws