Technical Analyst, CMDB / ITSM

Northwestern Medicine

. Support end-to-end ITSM processes and standards across the service lifecycle .

Posted 10/5/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $39 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ITSM processes and standards, with a focus on operational stability, data analysis, and system integration. Proven ability to mentor team members and support project activities while ensuring high service availability and performance.

Highest-signal resume keywords

ITSM Process ManagementServiceNow Solutions OptimizationSystem Performance AnalysisHealthcare Industry ExperienceTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITSM ProcessesData AnalysisSystem IntegrationTechnical Specifications WritingProject PlanningAutomation OpportunitiesOperational CoordinationProblem ResolutionLifecycle SupportOn-Call Support

Soft Skills

Verbal CommunicationWritten CommunicationMentoringCustomer SupportCollaboration

Tools & Technologies

ServiceNowIS Knowledge Repository

Industry Keywords

Healthcare IndustryOperational StabilityITSM GovernanceData-Driven InsightsSystem Availability

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Support end-to-end ITSM processes and standards across the service lifecycle
Maintain operational stability and continuity of ITSM services in primary and backup capacities
Facilitate ITSM governance and execution through operational coordination, reviews, data maintenance, and lifecycle support
Drive ITSM process maturity through data-driven insights, automation opportunities, and optimized ServiceNow solutions
Develop competence in assigned services and systems and understand their integration
Provide guidance and support for computing platforms and systems integration
Integrate end-user requests with software functionality
Analyze system performance and capacity and provide recommendations
Coordinate problem determination and resolution with vendors and manufacturers
Respond to customer needs and follow issues through closure
Support technical teams and customers with project and support activities
Participate in project planning, design, development, testing, and implementation
Analyze business requirements, recommend system changes, write technical specifications, and implement systems changes
Provide mentoring and act as a resource for Associate Analysts and other application team members
Contribute to the IS Knowledge Repository
Participate in on-call support to ensure system availability and performance

Requirements

What you’ll need

3+ years technical experience
Excellent verbal and written communications skills
Bachelor's degree in a related field preferred, or equivalent experience
3+ years of experience in the core discipline in the healthcare industry preferred
Ability to participate in on-call support
Successful completion of a criminal-history background check and authorization/disclosure form if offered employment

Benefits

Comp & perks

Competitive benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Resources supporting physical, emotional, and financial well-being
Protection for unexpected life events