Triage RN, Part Time Nights

Northwestern Medicine

. Provide clinically expert virtual triage service .

Posted 10/2/2026part-timeRemote • United StatesJuniorMid-Level💰 $37 - $58 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in virtual triage services, utilizing evidence-based protocols to assess patient conditions and develop individualized care plans. Strong communication and customer service skills are essential for effective patient advocacy and collaboration with healthcare providers.

Highest-signal resume keywords

Registered Nurse LicenseAmbulatory Care ExperienceAHA BLS Provider CertificationPatient AdvocacyElectronic Medical Record Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AssessmentTriage ProtocolsCare Plan DevelopmentService Recovery SkillsProcess Improvement

Soft Skills

Customer ServiceCommunicationTeam Collaboration

Tools & Technologies

Electronic Medical Record

Certifications & Qualifications

Registered Nurse LicenseAHA BLS Provider Certification

Industry Keywords

Virtual TriagePatient CareQuality ImprovementAmbulatory CarePatient Scheduling

About the role

Key responsibilities & impact

Provide clinically expert virtual triage service
Assess patients' presenting problems or chief complaints
Use evidence-based triage protocols to identify acuity and develop care advice and next-step recommendations
Serve as a liaison between patients and physicians
Establish positive first impressions and act as a patient advocate
Triage incoming telephone calls and electronic messages, prioritizing and resolving them and involving providers as appropriate
Complete the communication cycle
Develop, implement, and update individualized plans of care based on identified patient care, learning, and needs
Ask key questions to assess patients' clinical conditions and adjust the approach as needed
Document all communications in the electronic medical record
Schedule patient visits with providers according to protocols
Follow department triage protocols
Assist with scheduling appointments with Northwestern Medicine providers
Assist in orienting new staff members
Assist with process improvement projects
Participate in departmental quality improvement activities
Use service recovery skills to resolve problems or service breakdowns

Requirements

What you’ll need

Graduate of accredited RN program
2 years of ambulatory care experience
Registered Nurse License issued by State of Illinois
Current AHA BLS Provider certification
BSN preferred
Specialty certification upon eligibility preferred
Excellent customer service and communication skills
Ability to function as part of a highly effective team
Ability to work part-time overnight shifts, 20 hours per week
Holiday and weekend availability required
Three weekend shifts every two weeks (Friday, Saturday, or Sunday) required
Ability to work 8-hour shifts starting at 11:30 PM or 12-hour shifts starting at 7:30 PM
Successful completion of a background check may be required

Benefits

Comp & perks

Competitive benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Employee physical, emotional, and financial well-being resources
Protection for unexpected life events