Assistant Director, Employee Experience

Northwestern Mutual

. Works closely with key stakeholders to understand critical employee interactions and journeys .

Posted 11/6/2026full-timeUnited StatesLead💰 $124,400 - $186,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in human-centered design, employee experience strategies, and systems thinking to create and implement effective solutions that enhance employee interactions and journeys. Skilled in leveraging data and insights to inform decision-making and drive collaborative design across cross-functional teams.

Highest-signal resume keywords

Human-Centered DesignEmployee Experience StrategySystems ThinkingData-Driven Decision MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Journey MappingExperience Insights ActivationFramework DevelopmentProblem FramingSolution DesignMeasurement and RefinementScalable Tools DevelopmentComplex Initiative LeadershipEmployee Insight UtilizationTactical and Strategic Operations

Soft Skills

NegotiationInfluencingBuilding CredibilityPresentation SkillsComfort with Ambiguity

Industry Keywords

Employee ExperienceStakeholder EngagementCollective ActionMatrixed OrganizationCross-Functional Solutions

About the role

Key responsibilities & impact

Works closely with key stakeholders to understand critical employee interactions and journeys
Designs and executes cross-functional solutions to enable the desired employee experience
Embeds experience insights into the way work gets done
Designs and advances employee experience strategies, solutions, practices and insights activation
Provides human-centered design, journey mapping, facilitation and consultation
Partners closely with People Function COEs, BHR and HR Solutions to influence priorities
Develops a deep understanding of employee needs, experience patterns, data and insights
Brings together teams and key stakeholders across the enterprise to build shared understanding, gather input, create alignment, promote integration and drive collaborative design and implementation
Uses data and insights to identify priorities, inform decisions, shape solutions and recommend action
Develops repeatable approaches, frameworks, tools and practices to deploy and embed employee experience data insights across the enterprise
Leverages data, research and insights to design and build integrated employee experiences across key employee experience moments, processes, tools and people practices
Leads employee experience efforts from problem framing and solution design through activation, measurement and refinement

Requirements

What you’ll need

Bachelor's degree in related field with minimum of 10 years of relevant experience
Demonstrated experience using employee insight, human-centered design and systems thinking to shape and activate employee experience solutions
Ability to work across the enterprise (home office and field) to educate and inspire collective action at all levels
Ability to negotiate, influence, and build credibility and strong partnerships in a matrixed organization across business functions and levels
Excellent written, verbal, and presentation skills
Strong systems thinking and influencing skills
Comfort with ambiguity and proven ability to perform in "start-up" mode
Proven ability to lead multiple complex, cross-functional experience initiatives from discovery and design through activation, measurement and improvement
Skilled in operating at both strategic and tactical levels
Ability to translate complex or ambiguous experience challenges into clear problem statements, design choices, practical solutions and activation paths
Experience developing scalable frameworks, tools, practices or approaches that enable others to deliver improved employee experiences
Comfortable flexing as priorities and work changes