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nou Systems, Inc.

Systems Administrator

nou Systems, Inc.

. Serve as the escalation point for help desk tickets in ServiceNow; troubleshoot and resolve complex hardware, software, network, and account issues .

Posted 10/24/2026full-timeHuntsville • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving complex IT issues across Windows and Linux environments, with a strong focus on security compliance and user support. Proficient in scripting and automation, as well as managing virtualized and containerized workloads in regulated settings.

Highest-signal resume keywords
IT Support ExperienceActive Secret Security ClearanceCompTIA Security+ CertificationScripting in Bash or PythonExperience with Docker

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Troubleshooting Hardware IssuesTroubleshooting Software IssuesTroubleshooting Network IssuesActive Directory ManagementLinux Server AdministrationWindows Endpoint SupportKnowledge Base Article WritingCI/CD Pipeline TroubleshootingSecurity HardeningUser Onboarding and Offboarding
Soft Skills
Mentoring Tier 1 StaffProblem SolvingCommunication
Tools & Technologies
ServiceNowMicrosoft 365 GCC HighVMware vSphereAWS GovCloudGitLabDockerManageEngine Endpoint CentralIntuneCrowdStrikeOkta MFA
Certifications & Qualifications
CompTIA Security+CompTIA Linux+RHCSA
Industry Keywords
CMMCNIST SP 800-171DoDDefense ContractorRegulated Environment

Tech Stack

Tools & technologies
AWSDockerLinuxPythonServiceNowVMware

About the role

Key responsibilities & impact
  • Serve as the escalation point for help desk tickets in ServiceNow; troubleshoot and resolve complex hardware, software, network, and account issues
  • Support Windows and Linux endpoints, Dell Latitude and Precision hardware, and peripherals
  • Assist with user onboarding and offboarding, including account provisioning, imaging, and device setup
  • Troubleshoot identity and access issues across Active Directory, Entra ID, and Okta MFA
  • Support Microsoft 365 GCC High services, including Exchange Online, Teams, and Teams Phone
  • Write and maintain knowledge base articles and procedures; mentor Tier 1 staff
  • Install, configure, patch, and maintain Linux servers and workstations using RHEL/Alma and Ubuntu
  • Manage Linux users, permissions, packages, services, storage, and logs
  • Write Bash and ideally Python scripts to automate routine tasks
  • Support Linux virtual machines in VMware vSphere and AWS GovCloud
  • Apply security hardening and compliance baselines such as STIGs and CIS in coordination with IT Security
  • Support engineers' development environments, toolchains, and licensed software
  • Assist with administration of GitLab, including user access, runners, and CI/CD pipeline troubleshooting
  • Help build and support containerized workloads using Docker and related build workflows
  • Troubleshoot certificate, proxy, and network issues affecting developer tools
  • Support systems in a classified lab in accordance with security procedures
  • Follow change management, asset tracking, and documentation requirements
  • Support CMMC/NIST SP 800-171 compliance activities alongside IT and InfoSec

Requirements

What you’ll need
  • 3+ years of IT support experience, including at least 1 year in a Tier 2 or escalation role
  • Must possess an active Secret security clearance or be able to obtain one
  • Must possess a current CompTIA Security+ certification or be able to obtain it within the first 12 months of employment
  • Must be a U.S. citizen to be eligible for this position
  • Scripting experience in Bash, Python, or PowerShell preferred
  • Familiarity with Git and GitLab (or similar) and basic CI/CD concepts preferred
  • Experience with Docker or other container tools preferred
  • Exposure to VMware vSphere and/or AWS, with GovCloud a plus, preferred
  • Experience with endpoint management tools such as ManageEngine Endpoint Central or Intune, or EDR such as CrowdStrike, preferred
  • Experience in a DoD, defense contractor, or regulated environment preferred
  • Certifications such as CompTIA Linux+, Security+, Network+, RHCSA, or equivalent preferred

Benefits

Comp & perks
  • Competitive Wages
  • Medical, Rx, Dental & Vision Insurance
  • Medical plan with Health Savings Account eligibility
  • Company-funded Life, Short-Term & Long-Term Disability Insurance
  • Personal Time Off, Vacation, and Paid Holidays
  • 401(k) Retirement Plan
  • Employee Stock Ownership Plan (ESOP)
  • Flexible Spending Accounts
  • Norton LifeLock
  • Tuition Reimbursement
  • Personal Development, Technical Learning Opportunities, & Lunch-n-Learns
  • Corporate Sponsored Events & Community Outreach
  • Employee-owned company