IT Operations Engineer

Nourish

. Serve as the primary owner of IT support by triaging, resolving, and closing requests quickly .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT operations and systems administration, with a strong focus on automation, process improvement, and end-to-end problem ownership. Proficient in managing device lifecycles and supporting compliance controls within a high-growth environment.

Highest-signal resume keywords

IT Operations ManagementOkta AdministrationMDM Platform AdministrationAutomation and Process ImprovementCompliance and Audit Detail Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsSystems AdministrationOkta SSO and SCIMMDM AdministrationAutomationProblem OwnershipDevice Lifecycle ManagementNetworking FundamentalsEndpoint SecurityAI Help Desk Platforms

Soft Skills

Clear Written CommunicationDetail OrientationAbility to Work with AmbiguityCollaboration with Cross-Functional TeamsCustomer Support

Tools & Technologies

OktaGoogle WorkspaceSlackUniFiIru/KandjiJamfIntuneCrowdStrikeADPAI Help Desk Tooling

Industry Keywords

SOC 2HITRUSTHIPAAHigh-Growth StartupIT Compliance

Tech Stack

Tools & technologies

Jamf

About the role

Key responsibilities & impact

Serve as the primary owner of IT support by triaging, resolving, and closing requests quickly
Eliminate repeat support requests through automation and process improvements
Own employee and contractor onboarding and offboarding end-to-end
Manage device lifecycle, including procurement, logistics, hardware partner enrollment, and MDM for Mac and Windows devices
Administer Okta, Google Workspace, Slack, and the broader SaaS ecosystem
Build automations using Okta Workflows and IT automation and AI help desk tooling
Maintain clean identity data with People Ops, using ADP attributes to drive downstream access
Support the New York City and San Francisco offices, including UniFi networking and conference rooms
Write documentation and knowledge-base articles for self-service
Support owned SOC 2 and HITRUST controls and periodic access reviews
Report to the Head of IT and collaborate with Engineering, People Team, and other cross-functional partners
Help scale IT operations as the company grows from 350 to 800+ employees

Requirements

What you’ll need

3–6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup
Hands-on production administration of Okta, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycle
Administration of at least one MDM platform: Iru/Kandji, Jamf, or Intune
Experience carrying a high-volume support queue on a small IT team
Automation-oriented approach to eliminating manual processes
End-to-end problem ownership from initial request through root cause, resolution, and follow-up
Ability to work with ambiguity and establish or improve processes
Comfort supporting people remotely or in person
Clear written communication and ability to translate technical context for non-technical stakeholders
Detail orientation for compliance and audit work, with pragmatic prioritization
Bonus: experience with AI help desk or IT automation platforms
Bonus: endpoint security experience, with CrowdStrike preferred
Bonus: networking or office IT fundamentals, including UniFi, Meraki, and conference room AV
Bonus: prior experience at a HIPAA-regulated or healthcare company