Senior People Operations Associate

. Serve as the first point of contact for People Operations questions about leave, payroll, and policies .

Posted 10/15/2026full-timeRemote • New York • United StatesSeniorWebsite

Key responsibilities & impact

Serve as the first point of contact for People Operations questions about leave, payroll, and policies
Work the People Operations ticket queue and troubleshoot issues
Run end-to-end onboarding and off-boarding, including data entry, onboarding weeks, new-hire questions, paperwork, and system updates
Administer FMLA, parental bonding, personal, and disability/accommodation leaves with Sparrow and remain current on state and federal requirements
Maintain accurate HRIS records, process role and reporting changes, and pull reports
Support compliance work across all 50 states and work with government agencies to meet deadlines
Own recurring workflows and streamline them as the company scales
Handle sensitive compensation, health, and personal information confidentially
Over time, take on policy creation, performance review and merit cycle administration, company offsite, and immigration support
Report to the People Operations Manager and collaborate with People, Talent, Finance, and Clinical teams

What you’ll need

2+ years of experience as a People Ops generalist, ideally in a high-growth startup
Hands-on experience with onboarding and off-boarding
Experience with leave administration, including a basic understanding of FMLA
Experience with HRIS tools
Working knowledge of employment laws and regulations, ideally across multiple states
Organized, detail-oriented, and able to manage many requests through resolution
High EQ and sound judgment
Ability to handle sensitive information with discretion
Clear and empathetic communication skills
Ability to translate policy into plain language
Comfort with ambiguity and building processes in a fast-changing environment
Bonus: Health-tech experience, ADP experience, leave vendor experience such as Sparrow, or SHRM certification