Online Market Manager

Nourishing Hope

. Oversee all aspects of Online Market daily food distribution programming .

Posted 9/23/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $54,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in food distribution program management, staff supervision, and partnership relations while ensuring compliance with food safety regulations and operational standards. Proficient in utilizing technology for data management and continuous quality improvement in a fast-paced environment.

Highest-signal resume keywords

Food Distribution Program ManagementStaff Supervision and CoachingSalesforce CRM Data ManagementFood Safety Regulations KnowledgeBilingual (Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Food Distribution ProgrammingInventory ManagementData-Informed Quality ImprovementFood Service Sanitation CertificationPallet Jack OperationMicrosoft Office SuiteGoogle SuiteDriving Cargo VanManual DexterityNon-Violent Crisis Intervention Techniques

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailProfessionalismTeam Collaboration

Certifications & Qualifications

Food Service Sanitation Certification

Industry Keywords

Food SecuritySocial ServicesNonprofit ExperienceHunger ReliefCustomer Service

About the role

Key responsibilities & impact

Oversee all aspects of Online Market daily food distribution programming
Ensure adherence to food distribution program standard operating procedures, food storage, workplace safety, and sanitation standards
Act as manager on duty and primary site contact for neighbors, volunteers, staff, and stakeholders
Serve as primary point of contact for food distribution partnership relations
Oversee staff training, supervision, and coaching
Use data-informed continuous quality improvement practices to optimize programming and partnership expansion
Oversee inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., FEMA, and other external partners
Participate in the Program Leadership Team and Nourishing Hope Leadership Team
Travel to other Nourishing Hope locations and program and partner sites across Chicago as needed
Support a dignified and respectful experience aligned with Nourishing Hope’s Core Values

Requirements

What you’ll need

Bachelor’s degree or equivalent; Master’s degree preferred
4+ years work experience in social services, customer service, or grocery/retail environments
2+ years experience supervising and providing coaching to a team
Valid driver’s license, clean driving record, and ability to drive a van
Strong technology skills
Working knowledge of Microsoft Office Suite and Google Suite
Ability to use and maintain Salesforce customer relationship management (CRM) data quality
Understanding of and belief in the importance of food security for everyone
Familiarity with interconnected barriers experienced by neighbors experiencing food insecurity
Ability to obtain and maintain food service sanitation certification in accordance with municipal and state laws
Strong interpersonal and communication skills
Ability to work independently and as a member of a team
Ability to prioritize workload and meet deadlines in a fast-paced environment
High level of professionalism, attention to detail, and accuracy
Ability to work a flexible schedule, including nights and Saturdays
Ability to lift up to 50 pounds regularly and push/pull up to 100 pounds occasionally
Ability to operate pallet jacks and move objects up to 3000 pounds with pallet jacks
Ability to work on one’s feet for most of the day
Ability to engage in prolonged standing and walking
Ability to lift, bend, crouch, reach, and ascend or descend ladders, stairs, scaffolding, ramps, and poles
Ability to operate a cargo van
Visual acuity and depth perception to operate safely in a collaborative, physical environment
Manual dexterity to use computer, mouse, telephone, and standard office equipment
Bilingual (Spanish) highly preferred
Previous nonprofit or hunger relief experience highly preferred
Knowledge of food safety regulations and best practices highly preferred
Experience in Non-violent Crisis Intervention techniques highly preferred
Successful completion of required background screening

Benefits

Comp & perks

Health, dental, and vision insurance coverage
Employer-paid life and disability insurance
401(k) retirement plan with employer contribution
Generous paid time off
Paid birthday holiday
Employee Assistance Program
Parental leave
Language pay
$250 employee referral bonus
Free subscription to mental wellness app