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Novara

IT Support Specialist

Novara

. Provide support via phone, email, chat, ticket portal, and deskside, serving as the escalation point for tickets unresolved by first-line support .

Posted 9/17/2026full-timeWestminster • Colorado • United StatesMid-LevelSenior💰 $31 - $36 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including advanced Windows and macOS troubleshooting, endpoint management with Intune and Kandji, and Microsoft 365 administration. Proficient in security technologies and networking fundamentals, with strong communication skills to effectively assist users and mentor team members.

Highest-signal resume keywords
Advanced Windows SupportMacOS SupportEndpoint Management Using IntuneMicrosoft 365 AdministrationITSM Experience With Jira Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
PowerShell ScriptingNetworking FundamentalsRoot-Cause AnalysisIncident ResponseDevice ProvisioningMDM SupportSecurity TechnologiesAutomation WorkflowsTechnical DocumentationTroubleshooting LAN/Wi-Fi/VPN
Soft Skills
Customer-Service OrientationStrong Written CommunicationEmpathyPatienceAbility To Work Independently
Tools & Technologies
Microsoft 365AutopilotKandjiEntra IDExchange OnlineSharePoint OnlineMicrosoft DefenderCrowdStrikeSlackZoom
Certifications & Qualifications
CompTIA A+Network+Security+Microsoft MD-102MS-900ITIL 4 FoundationApple ACSPApple ACMT
Industry Keywords
IT SupportHelpdeskDesktop SupportService RequestsSLA ComplianceKnowledge Base ManagementDistributed WorkforceHybrid WorkforceTicketing PlatformVulnerability Management

Tech Stack

Tools & technologies
AndroidDNSiOSITSMMacOSTCP/IP

About the role

Key responsibilities & impact
  • Provide support via phone, email, chat, ticket portal, and deskside, serving as the escalation point for tickets unresolved by first-line support
  • Resolve incidents and service requests within established SLAs
  • Triage, prioritize, and route tickets while keeping affected users informed
  • Perform root-cause analysis on recurring issues and drive permanent fixes
  • Provision, image, and deploy Windows and macOS endpoints using Autopilot, Intune, and Kandji
  • Support Android and iOS devices through MDM
  • Manage account onboarding and offboarding, Entra ID accounts, security groups, licenses, device provisioning, password resets, MFA resets, and SSO/SCIM administration
  • Support Microsoft 365, including Exchange Online, SharePoint, OneDrive, mailboxes, permissions, shared mailboxes, distribution groups, and security groups
  • Support Slack, Zoom, conference room AV equipment, and Zoom Rooms
  • Support endpoint security using Microsoft Defender, CrowdStrike, BitLocker, FileVault, and device compliance tools
  • Triage phishing and malware alerts and participate in incident response, remediation, and vulnerability management
  • Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues
  • Maintain hardware and software asset inventories and license entitlements through procurement, deployment, refreshes, repairs, RMAs, and vendor support
  • Create and maintain knowledge base articles, runbooks, SOPs, and technical documentation
  • Develop and deliver end-user training and new-hire IT orientation
  • Build and maintain automation scripts and workflows using PowerShell, Microsoft Graph API, and Power Automate
  • Utilize AI-assisted support tools while validating recommended solutions
  • Serve as a subject matter expert in technology domains and mentor other IT technicians
  • Contribute to technology rollouts, system migrations, and hardware refresh projects

Requirements

What you’ll need
  • 4–6 years of IT support, helpdesk, or desktop experience, or a combination of education and experience
  • Advanced Windows desktop/laptop and macOS support
  • Endpoint / MDM management using Intune and Kandji
  • Identity and Microsoft 365 administration using Entra ID, Exchange Online, and SharePoint Online
  • Security technologies including Microsoft 365 Defender and CrowdStrike
  • Networking fundamentals: TCP/IP, DNS, DHCP, and VPN
  • ITSM / ticketing platform experience with Jira Service Management
  • Proficiency in PowerShell; Microsoft Graph a plus
  • High school diploma or equivalent required
  • CompTIA A+ and Microsoft certifications preferred
  • Preferred certifications include CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, ITIL 4 Foundation, and Apple ACSP/ACMT
  • Strong written and verbal communication in a professional environment
  • Ability to translate technical concepts for non-technical audiences
  • Customer-service orientation, patience, empathy, and composure under pressure
  • Ability to work independently with minimal supervision
  • Professionalism, discretion, and confidentiality when handling sensitive data and privileged access
  • Experience supporting a distributed/hybrid workforce preferred

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible Spending Accounts
  • PTO
  • Paid and Floating Holidays
  • 401k with Company match and immediate vesting
  • Company-funded Life Insurance
  • Employee Assistance Programs
  • No-cost Mental Health Benefits
  • Annual Bonus Opportunity of 7.5%