Manager, Strategic Implementations

Novara

. Lead a team of Implementation Managers delivering customer-focused onboarding experiences for strategic customers .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading SaaS implementation teams, focusing on customer onboarding and project delivery while ensuring alignment with customer outcomes and performance metrics. Proficient in coaching and developing team members to enhance their skills and drive operational improvements.

Highest-signal resume keywords

SaaS ImplementationProject ManagementCustomer-Facing CommunicationKPI ManagementCoaching and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementDelivery ManagementOnboardingPerformance DevelopmentProject PlansRAID LogsKPI MonitoringOperational Improvements

Soft Skills

Empathetic LeadershipClear CommunicationConflict Resolution

Tools & Technologies

SalesforceCRM SystemsPSA Systems

Certifications & Qualifications

Leadership CertificationProject Management Certification

Industry Keywords

Customer ExperienceStakeholder ManagementTime to ValueActivation ReadinessCSAT

About the role

Key responsibilities & impact

Lead a team of Implementation Managers delivering customer-focused onboarding experiences for strategic customers
Oversee day-to-day implementation delivery, ensuring projects progress on time, meet quality standards, and prepare customers to activate and use their solutions
Tie project plans to customer outcomes and establish milestones supporting time to value
Resolve customer escalations and blockers while maintaining clear communication and a positive customer experience
Coach and develop Implementation Managers through practical guidance, empathetic leadership, and ongoing feedback
Monitor KPIs including time to value, activation readiness, on-time delivery, CSAT, utilization, and escalation trends
Reinforce consistent use of project plans, RAID logs, documentation standards, and status reporting
Balance assignments and proactively manage team capacity
Partner with Product, Support, Customer Success, Content, and Sales to remove blockers and complete effective handoffs
Support adoption of evolving tools, processes, and expectations

Requirements

What you’ll need

3+ years in SaaS implementation, delivery management, onboarding, or professional services, including experience leading teams
Proven success managing customer implementations or programs with multiple stakeholders
Demonstrated strength in coaching, performance development, and culture building
Strong customer-facing and executive-level communication skills, including the ability to navigate difficult conversations
Proficiency with project plans, RAID logs, CRM/PSA systems (Salesforce preferred), and implementation frameworks
Experience managing KPIs and turning performance trends into operational improvements
Bachelor’s degree or equivalent experience
Leadership or project management certification is a plus

Benefits

Comp & perks

Annual Bonus Opportunity of 15%