Technical Support Engineer – Night Shifts

Novidea

. Monitor and manage incoming customer cases during the night shift .

Posted 11/1/2026full-timeRemote • IsraelEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and problem-solving skills while providing customer support during night shifts. Proficient in troubleshooting, data investigation, and effective communication with customers and internal teams.

Highest-signal resume keywords

Technical Support ExperienceSQL ProficiencyFamiliarity With SalesforceAPI TroubleshootingExcellent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Programming ConceptsDatabase UnderstandingData InvestigationTroubleshooting ToolsTechnical Documentation

Soft Skills

Strong Problem-Solving SkillsAnalytical SkillsAbility To Work Independently

Tools & Technologies

SalesforceJiraREST APIsPostman

Industry Keywords

Technical Customer-Facing RoleNOCQAIT Support

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor and manage incoming customer cases during the night shift
Perform initial technical investigation and troubleshooting
Gather logs, error messages, screenshots, and reproduction steps
Investigate application configuration and data-related issues
Use internal tools and knowledge resources to resolve known issues
Perform basic data investigation using queries and troubleshooting tools
Assist with API and integration troubleshooting
Identify urgent or high-impact issues and follow the appropriate escalation process
Escalate complex issues to senior Support Engineers or Senior CS with clear technical information
Communicate with customers and internal teams
Document solutions and contribute to the Support knowledge base
Provide technical coverage for customers in the Asia/Australia region

Requirements

What you’ll need

Current student in Computer Science, Information Systems, Software Engineering, or another relevant technical field
Familiarity with Salesforce
Strong technical aptitude and curiosity
Basic understanding of programming concepts
Basic understanding of databases and SQL
Strong problem-solving and analytical skills
Excellent written and spoken English
Ability to work independently and make decisions during night hours
Availability to work regular 02:00–09:00 shifts, Sunday night–Friday morning
Familiarity with web technologies, APIs, or JSON is an advantage
Previous experience in technical support, IT, QA, NOC, or a technical customer-facing role is nice to have
Experience using SQL or querying data is nice to have
Familiarity with REST APIs or Postman is nice to have
Experience with Jira or similar ticketing systems is nice to have

Benefits

Comp & perks

Remote work arrangement
Hands-on experience with enterprise SaaS software, Salesforce, APIs, integrations, databases, and customer production environments
Learning opportunities in Salesforce Platform fundamentals, API and integration troubleshooting, production incident and case management, logs, data, and technical diagnostic tools
Exposure to collaboration between Support, Product, and Engineering teams