Customer Assistant

NOVO BANCO

. Focus on customer satisfaction and loyalty to the bank by presenting products and services in line with customers’ characteristics and needs, with a strong connection to digital channels .

Posted 11/5/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer focus and communication skills, with the ability to create positive customer experiences and resolve issues effectively. Proficient in using computer tools and adaptable to dynamic environments, emphasizing problem-solving and teamwork.

Highest-signal resume keywords

Customer Contact ExperienceStrong Communication SkillsProblem-Solving AbilityTeam-Oriented ApproachProficiency in Computer Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-FocusedInterpersonal SkillsInitiativeProactivityPositive Attitude

Certifications & Qualifications

Mortgage Credit CourseMiFID CourseInsurance IDD Course

Industry Keywords

Customer ManagementDigital ChannelsCustomer SatisfactionCustomer ExperienceResults-Driven Environment

About the role

Key responsibilities & impact

Focus on customer satisfaction and loyalty to the bank by presenting products and services in line with customers’ characteristics and needs, with a strong connection to digital channels
Create a positive customer experience by seeking appropriate solutions and resolving issues, with particular emphasis on the digital offering
Participate in a team specializing in Customer Management

Requirements

What you’ll need

Experience in customer contact
Customer-focused, with an understanding of customers’ needs and preferences
Strong communication and interpersonal skills
Fluent communication skills
Responsible, punctual, and thorough in carrying out processes
Ability to work under pressure
Initiative, proactivity, and a team-oriented approach
Ability to work in a dynamic, creative, results-driven environment focused on problem-solving
Positive and persistent attitude when facing challenges and difficulties
Proficiency in using computer tools
Versatility and autonomy
Preferred qualification: specific training relevant to the project, such as a Mortgage Credit Course, MiFID Course, or Insurance IDD Course (PDEADs)

Benefits

Comp & perks

Join an experienced team motivated to meet daily challenges and specialized in Customer Management
Opportunity to work as part of a team and acquire knowledge that can support progression into roles with greater responsibility
Opportunity to learn and grow alongside outstanding professionals in a culture of ongoing collaboration