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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on patient satisfaction, effective communication, and problem-solving abilities. Proficient in scheduling, data entry, and performing basic optical tasks to support patient care.
Highest-signal resume keywords
Customer Service ExperienceEffective CommunicationProblem-Solving SkillsMultitasking AbilityPatient Care Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPre-Tests AdministrationLens AssemblyVisual Acuity TestingNoncontact TonometryAuto RefractionColor TestingStereopsis TestingAmsler Grid TestingAppointment Scheduling
Soft Skills
Active ListeningEmpathyRapport-BuildingFlexibilityTeam Collaboration
Certifications & Qualifications
Associate’s DegreeAdvanced Certification
Industry Keywords
Patient CareCustomer SatisfactionRetail ServicesProfessional ServicesHousekeeping Duties
About the role
Key responsibilities & impact- Greet patients and customers and identify their needs
- Provide promotional products and services and gather information to facilitate sales
- Foster partnership between retail and professional services teams
- Schedule and confirm appointments
- Enter new patient history and personal information into the system
- Complete pre-tests, including medical history, noncontact tonometry, auto refraction, visual acuity, color, stereopsis, and Amsler grid tests
- Assist management with patient complaint resolution and communicate job status
- Perform basic housekeeping duties
- Execute simple customer repairs, assemble lenses into frames, and edge stock lenses
- Ensure customer orders are accurate and delivered on time
- Maintain lab-area brand standards and report equipment malfunctions or order issues
- Track patient delivery-time commitments to ensure compliance
- Perform other assigned duties
Requirements
What you’ll need- Associate’s degree or advanced certification beyond a high school diploma, or currently enrolled in a comparable program
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Effective communication with a diverse group of people
- Active listening, rapport-building, and empathy
- Problem-solving skills
- Ability to multitask, prioritize, and remain flexible with changing business needs in a team environment
- Passion for customer satisfaction and positive demeanor
Benefits
Comp & perks- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Two free eyeglasses every year with no dollar limit
- Friends and Family discounts on products
- Competitive variable compensation opportunities
- Commission on sales
- Flexible, dynamic work environment