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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient interaction, appointment scheduling, and customer service, while effectively managing patient information and performing essential tests. Strong ability to collaborate with teams and resolve complaints to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingPatient History CollectionEffective CommunicationProactive Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Noncontact TonometryAuto-RefractionVisual Acuity TestingColor TestingStereopsis TestingAmsler Grid TestingLens AssemblyBasic Housekeeping DutiesCustomer RepairsOrder Tracking
Soft Skills
Active ListeningRapport BuildingEmpathyCollaborationFlexibility
Certifications & Qualifications
Associate’s DegreeAdvanced Certification
Industry Keywords
Patient InteractionRetail ServicesProfessional ServicesCustomer SatisfactionHealthcare Compliance
About the role
Key responsibilities & impact- Greet patients and customers and identify their needs
- Provide promotional products and services and gather information to facilitate sales
- Foster partnership between retail and professional services teams
- Schedule and confirm appointments
- Enter new patient history and personal information into the system
- Complete pre-tests, medical history collection, noncontact tonometry, auto-refraction, visual acuity, color, stereopsis, and Amsler grid tests
- Assist management with patient complaint resolution and communicate job status
- Perform basic housekeeping duties
- Execute simple customer repairs, assemble lenses into frames, and edge stock lenses
- Ensure customer orders are delivered accurately and on time
- Maintain lab area standards and report equipment malfunctions or order issues
- Track delivery commitments to ensure compliance
- Perform other assigned duties
Requirements
What you’ll need- Associate’s degree or advanced certification beyond a high school diploma, or currently enrolled in a comparable program
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Effective communication with a diverse group of people
- Active listening, rapport building, and empathy
- Proactive problem-solving skills
- Collaborative spirit and ability to build respectful relationships
- Ability to multitask, prioritize, and remain flexible with changing business needs
- Passion for customer satisfaction and positive demeanor
Benefits
Comp & perks- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- 2 free eyeglasses every year with no dollar limit
- Friends and Family discounts on products
- Competitive variable compensation opportunities
- Commission on sales
- Flexible, dynamic work environment