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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and sales strategies within a retail environment, while ensuring compliance with industry standards and regulations. Proficient in optical measurements, troubleshooting, and team leadership to enhance patient care and operational efficiency.
Highest-signal resume keywords
Licensed OpticianCustomer Service ExcellenceSales Strategy ImplementationTeam LeadershipABO and NCLE Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Optical MeasurementsPrescription VerificationLens FittingEyewear RepairsSales Goal AchievementReport AnalysisMultitaskingAdaptability
Soft Skills
Effective CommunicationProblem SolvingCustomer Relationship Management
Tools & Technologies
MS WordGoogle Docs
Certifications & Qualifications
ABO CertificationNCLE Certification
Industry Keywords
Retail EnvironmentPatient CareOptical ServicesBrand StandardsTalent Development
About the role
Key responsibilities & impact- Greet patients and customers and identify their needs
- Recommend available products and services
- Meet sales goals while complying with company and local policies
- Help customers choose products and services suited to their budget and eye care needs
- Troubleshoot prescription-related problems and resolve complaints
- Measure, fit, and adapt lenses and frames onsite or virtually
- Perform minor eyewear repairs and adjustments
- Verify prescriptions, lens specifications, power ranges, and measurements
- Perform basic housekeeping to maintain brand standards
- Drive personal and store sales while delivering outstanding customer service
- Support Brand Manager duties and act as Manager on Duty
- Support recruiting, talent development, onboarding, and associate training
- Build partnerships with Clinical Services, Lab Staff, Support Center, and Human Resources
- Analyze daily, weekly, monthly, and quarterly reports
- Ensure proper lab production and achievement of Now Service and Ready When Promised standards
- Execute customer repairs, assemble lenses into frames, and edge stock lenses
- Monitor lab standards and report equipment malfunctions or order issues
- Track delivery commitments and ensure 100% compliance
- Perform other assigned duties
Requirements
What you’ll need- Experience delivering outstanding customer service to patients as a Licensed Optician
- At least one year of experience in a fast-paced retail environment
- Demonstrated leadership ability
- Experience planning and implementing sales strategies
- Experience directing a sales team
- Ability to multitask, prioritize, and adapt to changing business needs in a team environment
- Effective communication skills with a diverse group of people
- Valid ABO and NCLE and/or license in the applicable state
- High school diploma or equivalent required
- Passion for outstanding customer/patient care
- Schedule flexibility based on business needs
- Knowledge of MS Word and Google Docs
Benefits
Comp & perks- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Two free eyeglasses every year with no dollar limit
- Friends and Family discounts on products
- Competitive variable compensation opportunities
- Commission on sales
- Flexible, dynamic work environment
- Training and career development opportunities