Virtual Doctor Technician

Now Optics

. Handle a high volume of patient appointments .

Posted 9/29/2026full-timeDelray Beach • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent communication and interpersonal skills, particularly in a video call setting, while providing accurate information for eye examinations. Capable of managing a high volume of patient appointments with attention to detail and a warm, friendly demeanor.

Highest-signal resume keywords

Excellent Communication SkillsCustomer Service ExperienceAttention to DetailAbility to Work Under PressureSpanish Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation of InteractionsEye Examination InformationCustomer Appointment Management

Soft Skills

Interpersonal SkillsWarm Customer-Facing DemeanorAdaptability to New PracticesCollaboration with Internal Team

Certifications & Qualifications

Associate’s Degree (A.A.) Preferred

Industry Keywords

Optical ExperienceCall Center Experience

About the role

Key responsibilities & impact

Handle a high volume of patient appointments
Address customers through video calls
Document all interactions and provide information needed for complete eye examinations
Assist customers with a warm, friendly face and body language
Provide accurate and clear information regarding services
Work collaboratively with the internal team
Adapt to new practices and receive feedback
Perform other duties as assigned

Requirements

What you’ll need

Excellent communication (English) and interpersonal skills for addressing customers through a video call
Clear portrayal of a professional clinical work environment
Full attention to detail
Ability to document all interactions and provide all information needed for a complete eye examination
Ability to work under pressure
Ability to handle a high volume of patient appointments
Ability to adapt to new practices and receive feedback
Excellent personal presentation and warm, friendly customer-facing demeanor
Ability to provide accurate and clear information regarding services
Ability to work collaboratively with the internal team
Associate’s degree (A.A.) is preferred
At least a year of customer service experience; call center or optical experience preferred
Spanish language skills are a plus

Benefits

Comp & perks

Medical, dental, and prescription drug coverage for eligible full-time employees
Company-paid life and short-term disability coverage
Free eyeglasses
Identity theft protection
Pet insurance
Paid time off that increases with seniority for full-time roles
Professional development and promotion opportunities
Employee Assistance Program (EAP)
Flexible, dynamic work environment
Innovation and creativity encouraged