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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in English and Italian, with strong interpersonal skills to effectively support users and manage inquiries. Proficient in IT literacy, particularly with MS Office/G Suite, while maintaining a commitment to quality service and compliance.
Highest-signal resume keywords
Fluency In EnglishFluency In ItalianIT LiteracyCustomer Support ExperienceEffective Time Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MS OfficeG SuiteCustomer SupportValidation ProcessesAudit Services
Soft Skills
Interpersonal SkillsTime ManagementOrganizational Skills
Tools & Technologies
NQC Web-Based Platform
Industry Keywords
Support CentreCustomer Contact CentreCompliance Services
About the role
Key responsibilities & impact- Provide professional support to NQC Ltd. external users
- Take ownership of designated targets set by the team leader
- Participate in validation processes to ensure quality service for platform users
- Action changes or rectifications in a timely manner
- Handle inbound web chat and phone enquiries professionally and promptly
- Collaborate with cross-functional teams to support clients and suppliers
- Follow NQC processes when validating user questionnaires
- Manage schedules with the wider team to avoid interruption of user support
- Follow established workflows and processes for handling user inquiries
- Provide validation support to NQC Ltd. users while meeting SLAs
- Maintain working knowledge of the NQC web-based platform to maximize customer satisfaction
Requirements
What you’ll need- Fluent in both English and Italian in both verbal and written form
- Beneficial: Fluent in French, German, Spanish, Mandarin, Japanese, or Brazilian Portuguese in both verbal and written form
- Ability to deal with a workload which may include conflicting demands on time
- Knowledge of and experience in a support centre or customer contact centre
- IT literacy and competence in MS Office/G Suite applications
- Willingness to learn bespoke NQC systems
- Effective interpersonal skills and ability to develop good working relationships with people at all levels
- Effective time management and organisation
- Experience of providing audit or compliance services to customers is highly desirable
Benefits
Comp & perks- Hybrid working policy of 60% office-based
- Salary sacrifice scheme
- 25 days holiday (with bank holiday allowance provided as additional days for use throughout the year)
- Learning and Development support
- Health Cash Plan
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after 6 months tenure)
- Regular company socials and events
- YuLife: Employee wellness, benefits, and discounts platform