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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Spark, data pipelines, and platform architecture while effectively managing support requests and documentation. Strong problem-solving and communication skills facilitate collaboration with both technical and non-technical stakeholders.
Highest-signal resume keywords
Spark KnowledgeData Pipeline ManagementTechnical DocumentationProblem-Solving SkillsSupport Workflow Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SparkData PipelinesPlatform ArchitectureReporting SystemsMonitoring Systems
Soft Skills
Investigative SkillsWritten CommunicationCollaboration
Tools & Technologies
Foundry
Industry Keywords
Business WorkflowsTechnical StructuresSupport Services
Tech Stack
Tools & technologiesSpark
About the role
Key responsibilities & impact- Serve as the first point of triage for all Foundry support requests
- Field questions, categorise issues by complexity and impact, and own resolution from initial contact through close
- Investigate and resolve Foundry issues using knowledge of Spark, data pipelines, and platform architecture
- Escalate issues to Use Case Leads, Data Source Developers, and other technical teams with clear context and reproduction steps
- Build and maintain documentation, runbooks, and FAQs
- Develop and manage monitoring and reporting systems for support volumes, resolution times, and recurring failure patterns
- Identify systemic issues and work with development teams to address root causes
- Contribute to onboarding and training materials that increase Foundry proficiency
Requirements
What you’ll need- Strong understanding of business workflows and technical structures and concepts within Foundry
- Strong knowledge of Spark, data pipelines, and platform architecture
- Experience building and using reporting and monitoring systems for support services
- Strong investigative and problem-solving skills
- Strong written communication skills
- Ability to contribute to clear technical documentation and support workflows
- Confidence communicating technical issues to development teams and Palantir support teams
- Ability to work effectively with technical and non-technical stakeholders
Benefits
Comp & perks- Base salary + equity, with reviews every 12 months
- Career progression and a dynamic progression plan tailored to ambitions
- Flexible workplace and autonomy to shape your day
- Remote-first culture and virtual collaboration
- Collaborative, supportive, and innovative work environment
- Opportunity to work at the forefront of AI alongside experts on cutting-edge infrastructure challenges