Assistant Centre Supervisor

NSW Department of Communities and Justice

. Assist the Centre Supervisor with allocation of resources to provide efficient, high-quality, customer-focused sound recording services to New South Wales Courts and Tribunals .

Posted 10/26/2026full-timeCoffs Harbour • AustraliaMid-LevelSenior💰 A$87,199 - A$95,482 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in sound reporting and a strong understanding of Transcript Manual standards, ensuring high-quality customer-focused sound recording services within court systems. Capable of providing ongoing support and training to staff while effectively troubleshooting equipment issues.

Highest-signal resume keywords

Sound Reporting ExperienceTranscript Manual StandardsCourt Systems UnderstandingCustomer-Focused ServiceEquipment Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sound ReportingTranscript Manual ApplicationEquipment TroubleshootingQuality AssuranceStaff Allocation

Soft Skills

Customer ServiceTraining and SupportProblem Solving

Industry Keywords

Court SystemsTribunalsSound Recording ServicesOperational NeedsTranscript Quality

About the role

Key responsibilities & impact

Assist the Centre Supervisor with allocation of resources to provide efficient, high-quality, customer-focused sound recording services to New South Wales Courts and Tribunals
Assist the Centre Supervisor to meet operational needs and prioritise orders
Troubleshoot equipment problems, including identifying and resolving issues, replacing courtroom equipment, arranging repairs and replacements, and liaising with technical staff
Assist with daily staff allocation to monitor proceedings in multiple courts and tribunals remotely or in person
Ensure continuing transcript quality
Provide ongoing support and on-the-job training to Centre Staff
Integrate new systems and staff with Centre Supervisors into the centre
Provide quality customer service to internal and external clients

Requirements

What you’ll need

Extensive experience as a Sound Reporter or the ability to learn quickly
Extensive knowledge of, and ability to apply, Transcript Manual standards, or the ability to learn quickly
Understanding of court systems, procedures, processes, or the ability to learn quickly
Up-to-date résumé (maximum 5 pages)
Cover letter (maximum 3 pages) addressing the 2 targeted questions
Ability to work in a customer-focused sound recording service environment
Applications close 02/11/2026 at 11:59pm AEST

Benefits

Comp & perks

Plus superannuation and leave loading
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs
Support with housing, schools, jobs, and settling in through The Welcome Experience