Manager, Casework

NSW Department of Communities and Justice

. Monitor and establish daily priorities and resource allocations for Caseworkers .

Posted 10/28/2026full-timeBroken Hill • AustraliaMid-LevelSenior💰 A$133,348 - A$146,945 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in casework management and leadership, ensuring high-quality service delivery for vulnerable children and families. Proficient in trauma-informed care and compliance with legal documentation and child welfare standards.

Highest-signal resume keywords

Tertiary Qualifications In Social WorkBest Practice Casework ExperienceTeam Leadership And ManagementTrauma Informed Care UnderstandingNational Criminal History Record Check

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Casework ManagementLegal Documentation PreparationPerformance ManagementResource AllocationOperational Policy Contribution

Soft Skills

LeadershipCoachingCollaborationEthical PracticeCuriosity

Certifications & Qualifications

Working With Children CheckValid Driver's Licence

Industry Keywords

Vulnerable ChildrenYoung PeopleFamilies At RiskContinuous LearningChange Management

About the role

Key responsibilities & impact

Monitor and establish daily priorities and resource allocations for Caseworkers
Ensure implementation of high-quality work meeting best practice standards for vulnerable children, young people and families at risk
Lead and manage a team of Caseworkers through group supervision, leadership, individual casework coaching and feedback
Model ethical and curious casework practice and foster learning and debate
Ensure casework and client record compliance through review and feedback mechanisms
Prepare and review legal documentation, briefings and correspondence for matters in the Children’s Court, District Court and Supreme Court
Manage and support staff with timeframes, work allocation and performance management
Contribute to operational and policy issues and change management strategies
Provide authoritative practice through professional development and collaboration across the agency and with community partners
Contribute to continuous learning and professional development

Requirements

What you’ll need

Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline
Extensive experience in applying best practice casework with children, young people and their families
Experience leading and managing teams in complex and challenging situations, including a high-volume work area
Demonstrated understanding of trauma informed care and the impact poverty, trauma and violence has on children and their families
Valid driver’s licence, as travel is a requirement of the role
Travel to local offices including Broken Hill, Dareton and Wilcannia, with additional travel across the broader South West NSW region as required
National Criminal History Record Check
Working with Children Check clearance
Cover letter of maximum 2 pages and up-to-date résumé of maximum 5 pages

Benefits

Comp & perks

Relocation incentives may be negotiated
Up to 5 weeks annual leave (subject to geographical location)
Remote area allowance based on location
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs
Free, personalised support with housing, schools, jobs, and settling in