Director, People Operations

Ntiva, Inc.

. Lead the operational core of Ntiva's People functions across Total Rewards, leave and accommodations, performance management, corrective action and terminations, employee-relations investigations, and day-to-day people-services delivery .

Posted 10/9/2026full-timeRemote • United StatesLead💰 $110,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in HR/People Operations, including benefits management, performance management, and employee relations. Proficient in HRIS and knowledgeable in multi-state employment law and compliance.

Highest-signal resume keywords

HRIS ProficiencyBenefits ManagementEmployee RelationsPerformance ManagementMulti-State Employment Law Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits CompliancePerformance Improvement PlansEmployee InvestigationsLeave ManagementFMLA AdministrationADA ComplianceSuccession PlanningData Integrity ManagementOpen Enrollment ManagementHR Due Diligence

Soft Skills

Team LeadershipCoachingCollaborationProblem-SolvingCommunication

Tools & Technologies

HRISCompliance SoftwarePerformance Management SystemsPayroll SystemsBenefits Administration Tools

Certifications & Qualifications

SHRM-SCPSPHR

Industry Keywords

Total RewardsEmployee Relations InvestigationsWorkplace InvestigationsOSHA RecordkeepingState-Specific Final-Pay Compliance

About the role

Key responsibilities & impact

Lead the operational core of Ntiva's People functions across Total Rewards, leave and accommodations, performance management, corrective action and terminations, employee-relations investigations, and day-to-day people-services delivery
Directly manage and develop the People Operations team
Provide subject-matter guidance, escalation support, and hands-on backup across functional areas
Collaborate directly with the Director of Talent Acquisition
Manage the Manager, People Operations as a strategic and escalation partner on complex benefits matters and leave management
Manage the People Services Specialist, providing guidance on employee relations, performance matters, and employee transitions
Oversee health and welfare, wellness, retirement, voluntary benefit, and recognition programs
Lead annual open enrollment and manage broker/vendor relationships
Maintain benefits compliance, including ACA, ERISA, COBRA, HIPAA, Form 5500, and state mandates
Assist with 401k and other internal audits with payroll and finance
Administer multi-state leave and accommodation programs, including FMLA, ADA, state/local leave, parental, STD/LTD
Run the interactive accommodation process with defensible documentation
Coordinate workers’ compensation claims and OSHA recordkeeping/reporting
Oversee performance cycles, goal-setting, calibration, and talent reviews
Manage succession planning with the Chief People Officer and senior leadership
Coach managers on performance conversations and development planning
Own workplace investigations and serve as escalation point for complex matters
Manage warnings, written warnings, and performance improvement plans
Partner with Legal on involuntary terminations, risk assessment, and separation documentation
Oversee offboarding, exit interviews, unemployment claims, access deprovisioning, and state-specific final-pay compliance
Own HRIS data integrity, lifecycle transactions, policy/handbook administration, and people reporting
Support HR due diligence and post-close people integration for acquisitions

Requirements

What you’ll need

7–10+ years in HR/People Operations, including team leadership
Required depth across benefits/total rewards, multi-state leave and ADA/FMLA, performance management, and employee relations/investigations
Strong multi-state employment-law knowledge
HRIS proficiency required
Demonstrated AI knowledge and use
SHRM-SCP / SPHR strongly preferred
Bachelor's degree or equivalent experience
U.S. person status welcomed; employment visa sponsorship is unavailable
Ability and willingness to travel if needed
Ability to establish a dedicated, safe, secure workspace free from distractions and hazards
Compliance with Ntiva’s IT User and Security Policies
Adequate arrangements to avoid significant caregiving interruptions during work hours

Benefits

Comp & perks

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions — 4% match on 5% contribution, no vesting period
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term and Long-Term Disability coverage
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO)
Volunteer Time Off (VTO)
8 Paid Holidays
3 Floating Holidays
Education Reimbursement Program
Employee Referral Program with cash bonus for successful referrals
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Medical benefits, 401(k) eligibility, and PTO
Remote work arrangement
Minimal travel (~5 days/year)