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Project Manager, Security Operations
Ntiva, Inc.. Serve as the primary point of contact for security-tool workstreams in Ntiva client projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management within IT services, particularly in security operations, with a strong focus on managing multiple concurrent projects and ensuring compliance with security standards. Proficient in developing repeatable processes and documentation to enhance project efficiency and communication across teams.
Highest-signal resume keywords
Project Management ExperienceSecurity Tool Deployment LifecycleEDR/MDR and SIEM KnowledgeProject Management CertificationSecurity Certification
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementSecurity OperationsEDR/MDRSIEMVulnerability ScanningApplication Control SecurityProcess DevelopmentLifecycle ManagementTechnical Project PlanningCompliance Standards
Soft Skills
Written CommunicationTeam CollaborationClient CommunicationProblem IdentificationFeedback Sharing
Tools & Technologies
ConnectWise ManageSentinelOneHuntressArctic WolfMicrosoft SentinelThreatLockerVonahi vPenTest
Certifications & Qualifications
PMPCAPMCompTIA Project+PMI-ACPCSMPSMCompTIA Security+ISC2 Certified in CybersecurityCISSPCISM
Industry Keywords
Managed Service ProviderManaged Security Service ProviderCMMCNIST SP 800-171GovConGCC HighSecurity ComplianceClient Project ManagementTechnical Security WorkRemote Work Requirements
Tech Stack
Tools & technologiesCyber SecurityPMP
About the role
Key responsibilities & impact- Serve as the primary point of contact for security-tool workstreams in Ntiva client projects
- Help establish the Security Operations project-management practice
- Build understanding of active Security Operations projects, task assignments, workflows, delays, and handoff gaps
- Coordinate with Ntiva Project Managers to receive, schedule, and track Security Operations tickets
- Define lifecycle requirements for onboarding, offboarding, and migration of each security platform
- Define ownership boundaries across Security Operations, Project Management, Engineering, and other delivery teams
- Create repeatable templates, checklists, processes, runbooks, and ownership documentation
- Manage onboarding, deployment, offboarding, decommissioning, and migration of platforms including SentinelOne, Huntress, Arctic Wolf, ConnectSecure, Vonahi vPenTest, ThreatLocker, and Microsoft Sentinel
- Draft technical security project plans with Solutions Architects, Security Engineers, and Sales
- Validate deployment feasibility and escalate technically infeasible requests or exceptions
- Prepare and maintain project plans, status reports, and completion documentation
- Manage multiple concurrent security deployments through deadlines, milestones, closure, and client sign-off
- Track security-tool exception requests through the tiered exception process
- Coordinate vendor activities including license provisioning, tenant/site creation, support cases, and decommission confirmations
- Support compliance-driven projects, including GovCon/CMMC and GCC High environments
- Prepare agendas, materials, reports, presentations, and meeting collateral
- Communicate with clients, internal teams, vendors, and support teams, including post-project handoff to the SOC
- Identify blockers and process gaps and improve runbooks, templates, and standard procedures
- Share client feedback and collaborate across Ntiva teams to deliver above-expectation results
Requirements
What you’ll need- 3+ years of project management experience in IT services, ideally at a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP)
- Experience managing several concurrent client projects with competing deadlines and shared engineering resources
- Working knowledge of EDR/MDR, SIEM, vulnerability scanning, and application control security tooling
- Familiarity with security tool deployment lifecycles, including agent rollouts, tenant onboarding, platform migrations, and decommissioning
- Exposure to CMMC, NIST SP 800-171, or Microsoft GCC High environments
- Experience using a PSA platform for project and ticket management, preferably ConnectWise Manage
- Experience building repeatable processes, including project templates, checklists, runbooks, and RACI or ownership matrices
- Strong written communication and ability to explain technical security work to non-technical client stakeholders
- Ability to work across teams with shared ownership and clearly defined responsibilities
- Required certification in both Project Management and Security, or 5+ years’ experience in both
- At least one project management certification: PMP, CAPM, CompTIA Project+, PMI-ACP, CSM, or PSM
- At least one security certification: CompTIA Security+, ISC2 Certified in Cybersecurity (CC) or higher, SentinelOne/Huntress/Microsoft certifications such as SC-200 or SC-900, or other relevant certifications such as CISSP, CISM, CySA+, CEH, or OSCP
- Professional communication in English, written and orally
- U.S. citizenship required due to federal government contract obligations
- Dedicated safe workspace meeting Ntiva security and remote-work requirements
Benefits
Comp & perks- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions
- 4% match on 5% contribution with no vesting period
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term Disability coverage (voluntary enrollment)
- Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- 8 Paid Holidays
- 3 Floating Holidays
- Education Reimbursement Program
- Employee Referral Program with cash bonus for successful referrals
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent