Security Analyst I

Ntiva, Inc.

. Monitor security dashboards, queues, and alerts from automated tools and escalated tickets .

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $49,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cybersecurity practices, including incident investigation, log analysis, and security tool management. Proficient in using EDR/SIEM platforms and ConnectWise Manage for effective ticket documentation and communication.

Highest-signal resume keywords

Cybersecurity ExperienceEDR/SIEM Platform ExposureConnectWise Manage ProficiencyLog Analysis SkillsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident InvestigationLog AnalysisAccount ManagementEndpoint TroubleshootingSecurity Tool ManagementSIEM Log CorrelationWindows Event ViewerSecurity Alerts ResponseMalicious Activity InvestigationChange Activity Review

Soft Skills

Attention to DetailProactive ApproachProfessional CommunicationAdaptabilityCustomer Service Skills

Tools & Technologies

EDR PlatformsSIEM PlatformsConnectWise ManageSentinelOneCrowdStrikeMicrosoft DefenderMicrosoft Sentinel

Certifications & Qualifications

CySA+GCIHSC-200

Industry Keywords

CybersecurityIncident ResponseSecurity ProceduresClient StrategyNOCIT User PoliciesFederal Government Contract Compliance

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Monitor security dashboards, queues, and alerts from automated tools and escalated tickets
Conduct initial investigations into security alerts
Secure user accounts and collect log data for analysis
Analyze incident scope and severity
Resolve straightforward security issues and escalate complex cases to Level 2 Analysts
Review and implement authorized routine changes to security tools
Process client exemption requests in EDR platforms and temporarily adjust settings for testing
Collaborate with security analysts and security engineers
Share information and participate in team discussions
Communicate with end-users and clients to gather details about potential security issues
Explain security procedures and provide guidance during incident resolution
Coordinate security responses with Reactive Support, Client Strategy, NOC, and other departments
Maintain detailed records of investigations, actions, communications, and resolutions in ConnectWise
Provide timely support for security inquiries with a professional, customer-service-oriented approach
Serve as the first line of defense against cyber threats
Respond to security alerts, investigate malicious activity, secure compromised accounts, and review change activity to prevent or minimize security events
Manage routine security tool adjustments and escalate complex issues

Requirements

What you’ll need

1-2 years of experience in Cybersecurity
3-5 years in an IT role including log analysis, account/access management, or endpoint troubleshooting
CySA+, GCIH, or SC-200 (or actively pursuing)
Hands-on exposure to at least one EDR/SIEM platform (e.g., SentinelOne, CrowdStrike, Microsoft Defender, Microsoft Sentinel)
Direct hands-on experience using ConnectWise Manage for ticket documentation, with a demonstrated track record of clear, timestamped, audit-ready incident notes
Practical familiarity with at least one of: SIEM log correlation, Windows Event Viewer (Security log IDs like 4624/4625/4648), or a ticketing-based alert queue
Sharp attention to detail with a proactive approach to accuracy and thoroughness
Passion for delivering outstanding customer service, with a track record of exceeding client expectations
Strong enthusiasm for learning new things and ability to adapt to evolving technology trends and industry advancements
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Full alertness and reliable attendance during scheduled hours
Additional outside employment, regardless of hours, is not permitted
Ability to establish a dedicated safe workspace free from distractions and hazards, secure from unauthorized access
Must comply with Ntiva IT User and Security Policies
U.S. citizenship required due to federal government contract obligations
Must verify identity and complete required employment eligibility verification upon hire
Ability to work Friday-Monday, 7am-6pm CST and participate in rotating on-call schedule
Willingness and ability to travel if needed, though travel is expected to be infrequent
Must be able to sit or stand for extended periods and regularly use computers and office equipment

Benefits

Comp & perks

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions
4% match on 5% contribution - no vesting period
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO)
Volunteer Time Off (VTO)
8 Paid Holidays
3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent
Remote work arrangement
4 days on, 3 days off schedule