Customer Agreement Manager

NuCO2

. Refresh, resign, and renew customer contract agreements .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective negotiation skills while managing customer contract renewals and modifications. Proficient in utilizing computer skills for contract management and communication with internal teams.

Highest-signal resume keywords

Sales ExperienceCustomer Service ExperienceContract ManagementEffective Negotiation SkillsProficient Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract RenewalData ManagementUpsellingPerformance ReportingRegulatory Code Interpretation

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsProblem-SolvingCustomer Retention

Tools & Technologies

FormstackMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Customer AgreementsInside SalesHospitality ExperienceSafety-First Mindset

About the role

Key responsibilities & impact

Refresh, resign, and renew customer contract agreements
Renew customers in the final year before evergreen status
Renew evergreen customers and customers without current agreements
Renew acquired customer agreements
Modify agreements based on usage changes
Clean up customer data to support fulfillment activities
Manage account linkage for new owners and chain store transfers
Renew agreements with new owners
Correct linkage between company and franchisee store status
Update chain store data to support fulfillment activities, including billing
Communicate key information to Operations, Sales representatives, billing, collections, and other internal clients
Work with disgruntled customers to resolve problems and retain business
Follow up with internal functional heads on customer actions and problem repairs
Proactively troubleshoot potential problems before business is lost or threatened
Add equipment to customer agreements, emphasizing life-safety equipment
Upsell and bundle equipment options where applicable
Follow selling rules for equipment additions and contract renewals
Identify opportunities to upsell products and services during customer interactions
Manage caseloads and maintain case notes and emails
Use Formstack to send and manage contracts requiring customer signatures
Create contract packages according to contract administrator rules
Monitor customer interactions by email and phone
Complete daily, weekly, and monthly performance reports

Requirements

What you’ll need

Previous sales experience required
3 years of previous sales and/or customer service experience
Inside sales experience preferred
High School Diploma required
Associate or bachelor’s degree in Business, Sales, or Marketing preferred
Customer Service, restaurant, or hospitality experience is a plus
Safety-first mindset
Ability to read, analyze, and interpret business letters, instructions, and communications
Ability to read and understand regulatory codes
Effective negotiation skills
Precise verbal and written communication skills
Ability to present information by telephone and face to face
Proficient computer skills, including Microsoft Word, Excel, and PowerPoint
Strong follow-up and organizational skills
Ability to manage multiple initiatives simultaneously
Strong customer service orientation
Ability to work remotely
Must be authorized to work in the United States

Benefits

Comp & perks

Medical, dental, vision and prescription coverage
Matching 401(k) savings
Paid time off
Tuition reimbursement
Disability and life insurance
Paid holidays and vacation
Employee discounts
Educational and professional development opportunities
Commission in addition to hourly rate