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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and customer service capabilities, with a focus on contract management, upselling, and effective communication. Proficient in managing customer relationships and resolving issues to ensure satisfaction and retention.
Highest-signal resume keywords
Sales ExperienceCustomer Service OrientationContract ManagementEffective Negotiation SkillsProficient Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract RenewalCustomer Data ManagementUpselling TechniquesReportingRegulatory Code Interpretation
Soft Skills
Strong Attention to DetailEffective Communication SkillsOrganizational SkillsProblem-Solving SkillsFollow-Up Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointFormstack
Certifications & Qualifications
High School DiplomaAssociate DegreeBachelor's Degree
Industry Keywords
Customer Contract AgreementsInside SalesSafety-First MindsetCustomer SatisfactionBusiness Administration
About the role
Key responsibilities & impact- Refresh, resign, renew, and modify customer contract agreements
- Renew existing customers before evergreen status and renew evergreen or non-contracted customers
- Renew agreements for acquired customers and new owners
- Clean and update customer data to support fulfillment activities
- Manage account linkage for new owners and chain store transfers
- Refresh or correct company/franchisee store linkage and key chain store data
- Communicate key information to Operations, Sales representatives, billing, collections, and other internal clients
- Save current customer agreements
- Resolve problems with disgruntled customers to retain business
- Follow up with internal functional heads on customer actions and problem repairs
- Proactively identify and correct potential problems before business is lost or threatened
- Add equipment to customer agreements, emphasizing life-safety equipment
- Upsell and bundle equipment options where applicable
- Follow selling rules for equipment additions and contract renewals
- Seek opportunities to upsell products and services during customer interactions
- Manage caseloads and keep cases updated with notes and emails
- Use Formstack to send and manage contracts requiring customer signatures
- Create contract packages according to contract administrator rules
- Maintain current customer interactions through email and phone
- Complete daily, weekly, and monthly reporting to support performance management
Requirements
What you’ll need- Previous sales experience required
- 3 years of previous sales and/or customer service experience
- Inside sales experience preferred
- High School Diploma required
- Associate or bachelor’s degree in Business, Sales, Marketing, Business Administration, or related field preferred
- Safety-first mindset
- Ability to read, analyze, and interpret business letters, instructions, and communications
- Ability to read and understand regulatory codes
- Effective negotiation skills
- Precise verbal and written communication skills
- Ability to present information by telephone and face to face
- Proficient computer skills, including Microsoft Word, Excel, and PowerPoint
- Strong follow-up and organizational skills
- Ability to manage multiple initiatives simultaneously
- Strong customer service orientation
- Strong attention to detail
- Ability to pursue personal and business objectives while maintaining customer satisfaction
- Equal opportunity employment eligibility under applicable law
Benefits
Comp & perks- Medical, dental, vision, and prescription coverage
- Matching 401(k) savings/retirement plan
- Paid time off
- Paid holidays and vacation
- Tuition reimbursement
- Disability insurance
- Life insurance
- Employee discounts
- Educational and professional development opportunities
- Full benefit package
- Commission