Customer Service Representative

Nucor Corporation

. Serve as the main point of contact for internal and external C.H.I.

Posted 11/9/2026full-timeOntario • California • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and inside sales within the manufacturing or building products industry, with a strong focus on communication, organization, and sales strategies. Proficient in managing customer interactions, processing orders, and resolving financial discrepancies while maintaining safety standards.

Highest-signal resume keywords

Customer Service ExperienceInside Sales SkillsCRM Systems ProficiencySales and Marketing KnowledgeBachelor's Degree in Business Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInvoicingFinancial TransactionsSales ProspectingNegotiatingClosing DealsProduct KnowledgeOrder Status UpdatesSafety PoliciesHousekeeping Standards

Soft Skills

Excellent CommunicationInterpersonal SkillsHighly OrganizedSelf-MotivatedGoal-OrientedTeam Collaboration

Tools & Technologies

CRM SystemsOnline Communication Platforms

Industry Keywords

Manufacturing IndustryBuilding Products IndustryCustomer QuotesSales StrategiesService FailuresCustomer Concerns

About the role

Key responsibilities & impact

Serve as the main point of contact for internal and external C.H.I. Overhead Doors customers
Process and prepare customer quotes, orders, changes, and returns
Communicate with customers by phone and email
Enter orders and handle invoicing, billing, and related financial transactions
Answer product knowledge questions using in-depth knowledge of C.H.I. products and programs
Provide timely, accurate order status updates
Organize and maintain paperwork tied to customer orders
Work with accounting to resolve disputed credit items
Report service failures and customer concerns promptly
Partner with the sales team to meet and exceed customer service expectations
Uphold safety and housekeeping standards
Perform other assigned duties

Requirements

What you’ll need

2 years experience in Customer Service or Inside Sales in manufacturing or building products industry
Excellent communication and interpersonal skills
Strong sales skills, including prospecting, negotiating, and closing deals
Experience with CRM systems and online communication platforms
Knowledge of sales and marketing principles and strategies
Highly organized, self-motivated, and goal-oriented
Ability to work independently and in a team environment
Bachelor's degree in business administration, sales, marketing, or a related field is desirable
Ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards
Nucor is a drug-free workplace

Benefits

Comp & perks

Medical, dental, vision, and disability insurance
401(k) and Roth accounts
Profit sharing
Pay-for-performance bonuses
Paid parental leave
Tuition reimbursement
Stock program
Scholarships
Weekly production bonus
401(k) with company match, 100% vested immediately
Nucor stock purchase plan with company match
Stock awards for years of service
No-deductible medical and prescription coverage, including fertility coverage
Access to Teladoc: free virtual medical, dermatology, and mental health visits
No-cost physical therapy, wellness programs, and Employee Assistance Programs
Company-paid basic life insurance
Paid Time Off
11 paid holidays
Sick pay and voluntary long-term disability
Education reimbursement up to $5,250 per year
Company-paid training and certifications
Scholarships of up to $5,000 for teammates’ children
Paid or reimbursed travel expenses for onboarding and training in Arthur, Illinois
Growth and advancement opportunities