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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and organization. Proficient in using digital tools for customer support and collaboration, with fluency in German.
Highest-signal resume keywords
Customer Service ExperienceFluent GermanDigital Tools ProficiencyStrong Written CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly CommunicationProactive AttitudeAbility to Work with Young People
Tools & Technologies
Chat SystemsTicketing SystemsCRM Systems
Industry Keywords
Customer SupportOperations CollaborationFeedback ImprovementProject SupportSeasonal Reliability
About the role
Key responsibilities & impact- Respond to customer inquiries via chat, phone, and email
- Work with the Operations team to resolve issues involving approvals, orders, and delivery dates
- Support graduating classes from offer acceptance through delivery
- Conduct bookable video calls for in-depth project support
- Improve the chatbot and Help Center by identifying recurring questions
- Share customer feedback to help improve products and processes
Requirements
What you’ll need- Experience in customer service or support, ideally working with end customers
- Career changers from hospitality, hotels, restaurants, retail, or youth work are welcome
- Strong ability to work with young people
- Fast, clear, and friendly written communication
- Confident communication by phone and chat
- Ability to stay organized while handling many inquiries in parallel
- Reliable during seasonal peaks
- Comfortable using digital tools such as chat, ticketing, and CRM systems
- Fluent German required
- Proactive attitude and close collaboration with other teams
Benefits
Comp & perks- 30 days of annual leave
- Company laptop
- Vouchers and benefits-in-kind
- Deutschlandticket or JobRad
- Home office and remote work options
- Access to additional Mindspace locations
- Opportunity to take on greater responsibility
- Short decision-making paths and direct access to decision-makers