Customer Experience Associate

Nutrafol

. Serve as the first customer contact by phone, email, chat, and other channels .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and resolution, with a strong focus on communication and problem-solving skills. Proficient in using customer service tools and knowledgeable about health and wellness products.

Highest-signal resume keywords

Customer Support ExperienceProficient in ZenDeskProficient in SalesforceStellar Communication SkillsBilingual in English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingCuriosity about Health and WellnessCreative Solution Development

Tools & Technologies

Microsoft OfficeGoogle Workspace

Industry Keywords

E-CommerceCustomer ExperienceFast-Moving Startup

About the role

Key responsibilities & impact

Serve as the first customer contact by phone, email, chat, and other channels
Handle tricky questions and escalations, turning difficult situations into resolutions
Help customers navigate the Nutrafol website and products
Become a Nutrafol product expert
Develop creative, customer-specific solutions beyond scripted responses
Prioritize growing tasks and queues, manage assigned ad-hoc projects, and improve CX team operations
Report to the Manager, Customer Experience

Requirements

What you’ll need

1-3 years of experience directly supporting customers via phone, email or chat, handling routine questions and resolving complaints, preferably at an e-commerce company or fast-moving startup
Proficient using ZenDesk, Salesforce, Microsoft Office and Google Workspace
Stellar written and verbal communication skills
Curiosity about health and wellness science and ability to speak knowledgeably about products
Bonus points if bilingual in English/Spanish

Benefits

Comp & perks

Fully remote work experience
Comprehensive medical, dental, and vision package, including FSA/HSA program
401K with employer match
Quarterly Bonus Program
Flexible PTO
Two company-wide wellness breaks every day
Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
Monthly wellness stipend
Monthly internet stipend
Monthly cell phone stipend
Annual learning & development stipend
Free meditation app membership (Headspace)
Free monthly Nutrafol subscription
Pet insurance discounts and benefits