Senior Customer Technical Program Manager – Data Center Quality and Sustaining

NVIDIA

. Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments .

Posted 10/14/2026full-timeUnited StatesSenior💰 $200,000 - $322,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Management Systems and Data Center Infrastructure, with a strong focus on customer program management and operational excellence. Capable of leading cross-functional teams to implement quality assurance strategies and improve customer satisfaction.

Highest-signal resume keywords

Quality Management Systems (QMS)Data Center InfrastructureCustomer Program ManagementQuality Improvement ProjectsLeadership in High-Profile Customer Escalations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSystem Operational ExcellenceQuality Assurance Strategy DevelopmentPerformance Indicator DevelopmentSystem TopologiesSystem ConfigurationsHW/SW Systems Integration

Soft Skills

Analytical Problem-SolvingInterpersonal SkillsCommunication Skills

Certifications & Qualifications

Six SigmaCQICQMPMP Program Management Certification

Industry Keywords

Data Center QualityOEMs/ODMsCloud Service ProvidersQuality StandardsCustomer Satisfaction

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments
Develop and implement a joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs, and Data Center operations
Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions
Lead internal and external reviews on production systems quality issues and prepare regular reports detailing findings and corrective actions
Identify improvement areas in partnership with NVIDIA and equipment/device manufacturers, applying data analysis and metrics
Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs
Develop and maintain key performance indicators to monitor quality performance and present findings to senior management
Identify potential quality improvements and develop mitigation strategies to minimize customer impact
Manage customer satisfaction, communication strategies, and high-profile customer critical issues across NVIDIA and OEMs/ODMs with cross-functional teams

Requirements

What you’ll need

BS/MS/PhD in Computer Science, Electrical Engineering, or related field, or equivalent experience
Proven track record working on Enterprise Data Center products quality management and system operational excellence
Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers
Strong leadership handling high-profile customer escalations across engineering, operations, quality, product management, and sales teams
Solid understanding of Quality Management Systems (QMS) following Technology Industry standards
Technical knowledge of Data Center Infrastructure and HW/SW systems components integration, system topologies, and system configurations
Experience coordinating Data Center Quality Improvement Projects and Enhancements with OEMs/ODMs systems providers
Outstanding analytical and problem-solving capabilities, using data for informed decision-making
Strong interpersonal and communication skills
Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable

Benefits

Comp & perks

Equity
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