Senior Technical Support Engineer, Networking

NVIDIA

. Provide Tier 3 support, including installing, supporting, and resolving technical issues and challenges .

Posted 10/5/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge in troubleshooting network equipment and protocols, with a strong focus on customer support for hardware and software products. Proficient in project management, technical solution development, and effective communication with high-level customers.

Highest-signal resume keywords

Customer Support ExperienceNetwork Equipment TroubleshootingLAN Switching/Routing ExpertiseLinux Experience and ScriptingAutomation with Ansible

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ProtocolsIP ProtocolsL2 ProtocolsL3 ProtocolsLAN SwitchingRouting ProtocolsVirtualizationEVPNVXLANAutomation

Soft Skills

Good Communication SkillsPresentation SkillsAttention to DetailTenacityAbility to Work Under Pressure

Tools & Technologies

AnsibleLinuxNetwork EquipmentSwitchesRouters

Industry Keywords

Customer SupportTechnical SupportProject ManagementProblem ReportingSite Visits

Tech Stack

Tools & technologies

AnsibleLinuxSwitchingUnix

About the role

Key responsibilities & impact

Provide Tier 3 support, including installing, supporting, and resolving technical issues and challenges
Develop and present technical, comprehensive solutions to customer problems
Project-manage complex installations
Manage problem reporting, customer concerns, replication, and resolution
Respond to customer technical inquiries
Conduct site visits and conference calls with customers and partners
Develop and refine internal processes to improve support efficiency and productivity
Interact regularly with Engineering, Marketing, and Support teams on technical issues
Work Tuesday through Saturday

Requirements

What you’ll need

B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
5+ years of experience in providing Customer Support for hardware & software products
Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols
Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP Routing protocols (OSPF, BGP, PIM)
Experience with virtualization, EVPN, and VXLAN
Linux experience and scripting
Automation with Ansible
Ability to work under pressure and support high-level customers
Experience operating and configuring major vendors’ network equipment such as switches and routers
Ability to analyze and diagnose highly complicated networking problems
Good communication and presentation/oral skills
Excellent verbal and written English skills
Tenacity, good follow-up, and attention to detail
Preferred: Linux/Unix administration-level knowledge
Preferred: Ethernet (10/40 GigE) and/or InfiniBand
Preferred: Clustering or data center technologies including upper-layer protocols such as MPI
Preferred: Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision