Technical Account Manager – HPC, Cloud

NVIDIA

. Serve as the main point of contact for enterprise customers .

Posted 11/10/2026full-timeRemote • Switzerland, United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support for hardware and software products, with a strong focus on resolving technical issues related to NVIDIA products, AI, and HPC technologies. Proficient in Linux, networking, and virtualization, with exceptional communication and organizational skills to enhance customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceLinux ProficiencyData Center VirtualizationScripting SkillsAI/HPC Cluster Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LinuxNetworkingData Center VirtualizationScriptingPythonBashAnsibleYAMLAI FrameworksHPC Technologies

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsMulti-Tasking Ability

Tools & Technologies

VMwareDockerKubernetesCephSparkAI AcceleratorsGPUs

Certifications & Qualifications

LFCSRHCSA

Industry Keywords

Customer SatisfactionTechnical SupportIssue ResolutionSupport EscalationProduction Engineering

Tech Stack

Tools & technologies

AnsibleDockerKubernetesLinuxPythonSparkVMware

About the role

Key responsibilities & impact

Serve as the main point of contact for enterprise customers
Assist customers with technical inquiries, debugging, and issue resolution
Resolve sophisticated technical issues and customer concerns through research and reproduction
Support customers installing NVIDIA products focused on next-generation AI and HPC server technologies
Own and resolve customer issues during installation, operation, maintenance, or product application
Work with GPUs, AI accelerators, high-speed interconnects, ML frameworks, Spark, Kubernetes, and Ceph
Analyze, communicate, and solve problems to improve customer experiences
Develop, redefine, and document standard methodologies for internal support and R&D teams
Interact regularly with engineering, marketing, and support teams
Maintain high customer satisfaction and lead resolution of critical customer issues

Requirements

What you’ll need

8+ years in providing in-depth customer support and debugging for hardware and software products
Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
Bachelors degree or equivalent experience
Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by customers, under all circumstances
Superb communication and presentation/oral skills
Strong organizational skills and ability to prioritize / multi-task easily with limited supervision
Experience with large-scale HPC or AI cluster environments
Familiarity with GPU-based computing and accelerator technologies
Familiarity with networking technologies
Background in support escalation, SRE, or production engineering
Scripting/automation skills (Python, Bash, Ansible, YAML)
Exposure to AI/ML frameworks or data analytics platforms

Benefits

Comp & perks

Highly competitive salaries
Comprehensive benefits package