Technical Sales Representative – Virtual DBM

NXP Semiconductors

. Serve as the first point of contact for real-time customer interactions via LiveChat during local business hours .

Posted 9/23/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and support, particularly in pre-sales situations, while effectively managing product-related inquiries and opportunities. Proficient in utilizing CRM systems and understanding electronic systems, particularly microcontrollers.

Highest-signal resume keywords

Technical Or Business DegreeCustomer Relationship Management (CRM)Excellent English Communication SkillsUnderstanding Of ElectronicsExperience In Industrial And Automotive Segments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product-Related SalesTechnical SupportOrder ProcessesOnline/Account IssuesLicensingQuality MattersSales Enablement MaterialsOpportunity ManagementPricing And Quotation RequestsDesign Opportunity Management

Soft Skills

Excellent Selling SkillsCollaborative AttitudeProactive ApproachSelf-LearningTeam-Player

Tools & Technologies

LiveChatSFDC

Industry Keywords

MicrocontrollersElectronicsNetworkingCommunicationAutomotive

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the first point of contact for real-time customer interactions via LiveChat during local business hours
Provide product-related sales, marketing, and basic technical support across the full NXP product portfolio
Screen, triage, and dispatch incoming support tickets to engineering teams, internal contacts, or resolve them directly
Resolve tickets related to product information, order processes, online/account issues, licensing, availability, and quality matters
Guide customers to information on NXP's website and connect them with the best internal contact
Identify potential leads and hand them off to Virtual Selling, Field Sales, or distributors via SFDC
Own a defined portfolio of smaller, remotely managed distributor branches
Conduct monthly digital business reviews with assigned distributor contacts
Manage and progress open design opportunity queues
Trigger pricing and quotation requests for opportunities without a commercial offer
Deploy new product introduction briefings and sales enablement materials remotely
Engage internal technical resources for technical issues or questions within the distributor funnel

Requirements

What you’ll need

Technical or Business Degree
Good understanding of electronics, especially microcontrollers and general elements in electronic systems
Experience in industrial, automotive, networking, and communication segments is a plus
Ability to communicate and engage with customers in a pre-sales situation through chat
Excellent English communication skills (verbal & written)
Familiarity with Customer Relationship Management (CRM) and Opportunity Management systems and processes is a plus
Engaged and committed
Strong attitude to help customers seeking support
Feeling comfortable engaging with new customers and promoting products
Collaborative, proactive, self-learning, and team-player attitude in a multicultural environment
Excellent selling and communication skills