Digital Support Specialist

Nymbus

. Provide front-line support to consumer and business banking customers for Launch clients .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the banking sector, with a strong focus on compliance with KYC, CIP, and BSA/AML guidelines. Proficient in resolving customer inquiries and issues efficiently while maintaining high standards of accuracy and professionalism.

Highest-signal resume keywords

Customer Service ExperienceKYC/CIP ComplianceProblem-Solving SkillsAttention to DetailMulti-System Environment Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceBusiness Banking ProductsDigital Banking SupportTransaction ResearchACH and Wire InquiriesDocumentation SkillsOperational Risk MitigationPerformance and SLA ManagementCustomer Interaction DocumentationBanking Compliance Knowledge

Soft Skills

Strong Communication SkillsMultitasking AbilityFlexibilityJudgment and Discretion

Certifications & Qualifications

Associate’s Degree or Equivalent Experience

Industry Keywords

Consumer BankingBusiness BankingFinancial InstitutionCall Center ExperienceCustomer Service Role

About the role

Key responsibilities & impact

Provide front-line support to consumer and business banking customers for Launch clients
Answer inbound phone calls, secure messages, chats, and other digital communications
Provide prompt, accurate, and professional customer service
Resolve customer issues on first contact whenever possible
Perform account maintenance and servicing for personal and business accounts
Escalate complex or high-risk issues appropriately
Assist small business and commercial customers with online/mobile banking access, user access, password resets, basic ACH and wire inquiries, account balances, transaction research, and business deposit account servicing
Review business account applications and documentation according to policy and regulatory requirements
Ensure compliance with KYC, CIP, and BSA/AML guidelines
Monitor and make decisions on retail and business digital bank applications using structured onboarding procedures
Complete transactions accurately within established guidelines and SLAs
Exercise discretion and sound judgment to mitigate operational and fraud risk
Identify and report system or client-impacting issues
Use multiple programs and systems to investigate, troubleshoot, and resolve inquiries
Document customer interactions clearly and accurately
Participate in testing and validation of banking environments and system enhancements
Participate in coaching, feedback, and ongoing training
Seek opportunities to improve processes and service delivery
Perform other related duties as assigned

Requirements

What you’ll need

Associate’s Degree or equivalent experience in a related field
2+ years of experience in a financial institution, call center, or customer service role
Experience supporting consumer and/or small business banking customers preferred
Working knowledge of deposit accounts and basic business banking products
Strong communication skills (verbal and written)
Ability to multitask effectively in a multi-system environment
Strong attention to detail and problem-solving skills
Ability to prioritize and meet performance and SLA expectations
Flexibility to work varied schedules, including evenings, weekends, and holidays as required
Familiarity with KYC/CIP and banking compliance requirements preferred
Stable, high-speed internet connection with minimum upload speeds of 100 Mbps, sustained throughout employment
Legally authorized to work in the United States

Benefits

Comp & perks

Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates
Annual cash bonus and equity eligibility, if applicable
Remote Work Environment
Health, dental, and vision insurance, including HSA/FSA/DCA
401(k) plan
Time-off and company holidays
Additional paid volunteer day
Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance
Employee Assistance Programs [EAP]
Wellness programs
Growth and development programs