Director, Client Partner

Nymbus

. Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue .

Posted 9/21/2026full-timeRemote • United StatesLead💰 $135,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in enterprise account management and client success, with a strong focus on Net Revenue Retention (NRR) and leading renewal negotiations. Proficient in building and maintaining executive relationships while managing multi-account portfolios independently.

Highest-signal resume keywords

Enterprise Account ManagementNet Revenue Retention (NRR)SaaS Industry FluencySalesforce ProficiencyClient Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRenewal NegotiationExpansion MotionsCommercial Terms LeadershipAccount PlanningChurn AnalysisSuccess Metrics DevelopmentImplementation SupportResolution PlanningClient-Sponsor Touchpoints

Soft Skills

Trust BuildingIndependent Portfolio ManagementExecutive CommunicationEscalation ManagementProblem Solving

Tools & Technologies

SalesforceCS/Account-Health Platform

Industry Keywords

Financial Services TechnologyClient SuccessCross-SellUpsellNet-New Builds

About the role

Key responsibilities & impact

Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue
Own Tier 1 accounts end to end, including renewal decision memos, early capture, and expansion motions through signed dollars
Carry Tier 3 accounts through implementation and graduate them to Tier 1 or Tier 2
Receive and use full context handoffs at deal close before becoming the permanent client point of contact
Run business reviews and build Director- and VP-level relationships within client accounts
Provide executive liaison support during implementation through bi-weekly client-sponsor touchpoints
Develop and maintain account plans with success metrics and 90-day health targets
Serve as internal escalation sponsor and author resolution plans within five business days
Author renewal decision memos and secure signed terms ahead of notice deadlines
Identify and advance expansion opportunities at least two quarters ahead of expected close
Execute remediation plans when quarterly reference status drops
Author churn postmortems within 30 days of account loss or material contraction

Requirements

What you’ll need

8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution industry fluency
Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms
Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars
Experience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact
Ability to run a multi-account portfolio independently with minimal oversight
Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactional
Applicants must be legally authorized to work in the United States

Benefits

Comp & perks

Annual cash bonus and equity eligibility, if applicable
Remote Work Environment
Health, dental, and vision insurance, including HSA/FSA/DCA
401(k) plan
Flexible time-off and company holidays
Additional paid volunteer day
Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance
Employee Assistance Programs [EAP]
Wellness programs
Growth and development programs