FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem-solving while managing appointments and coordinating with glaziers. Proficient in using computer systems to record customer interactions and provide accurate quotations.
Highest-signal resume keywords
Customer Service ExperienceEffective Communication SkillsAppointment CoordinationComputer ProficiencyFlexibility to Work Weekends
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Work EthicReliabilityAbility to Work IndependentlyTeam CollaborationRapport-Building Skills
Industry Keywords
Inbound CallsOutbound CallsCustomer Needs AssessmentQuotationsCall CodingGlazing Product KnowledgeAfter-Hours PlanningDispatchingGlazier CoordinationResidential Glass Repair
About the role
Key responsibilities & impact- Handle inbound and outbound customer calls
- Arrange appointments and support customers through the booking process
- Understand customer needs and provide accurate quotations
- Discuss questions, resolve concerns and escalate when required
- Record customer details accurately and code calls in company systems
- Build glazing product knowledge
- Support after-hours planning, dispatching and glazier coordination where required
- Support customers across phone, online and chat channels
- Secure appointments with glaziers for residential glass repair and replacement
Requirements
What you’ll need- Strong work ethic, reliability and ability to work independently and in a team
- Previous customer service experience (phone or face-to-face)
- Confident communication, listening and rapport-building skills
- Solid computer skills and ability to learn new systems quickly
- Flexibility to work some Saturdays when required
Benefits
Comp & perks- Quarterly performance bonuses
- Multiple shift options available, working around hours of 8.00am - 7.00pm
- Supportive team culture built on respect, care and collaboration
- Global career pathways and long-term opportunities through Belron
- Work from the Tullamarine Branch, supporting customers nationally