IT Specialist

O'Dell HVAC Group

. Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems .

Posted 10/8/2026full-timeWaterloo • CanadaJunior💰 CA$55,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 IT support, including proficiency in Microsoft 365 and end-user technologies. Capable of managing user accounts, troubleshooting hardware and software issues, and ensuring compliance with security standards.

Highest-signal resume keywords

Microsoft 365 SupportIT Helpdesk ExperienceUser Account AdministrationProblem-Solving SkillsBilingual in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingUser Account ManagementSystem Performance MonitoringHardware InstallationSoftware ConfigurationNetwork AdministrationAutomation ToolsDocumentation CreationBusiness Systems Familiarity

Soft Skills

Effective CommunicationCollaborationAttention to DetailAdaptabilityProblem-Solving

Tools & Technologies

Ticketing SystemsCRM PlatformsERP PlatformsMicrosoft 365End-User Devices

Industry Keywords

IT SupportTechnical SupportUser AssistanceSecurity StandardsIT Asset Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment
Administer user accounts, permissions, and security settings across business applications and network resources
Monitor, maintain, and troubleshoot hardware, software, network, and system performance
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations
Create and maintain IT documentation, knowledge base articles, and user guides
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies
Ensure IT systems, equipment, and processes comply with company security standards and best practices
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation
Collaborate with internal teams and external vendors to resolve technical issues
Stay current with new technologies and recommend improvements
Travel to other company office locations across Canada as required to provide on-site IT support and assist with technology-related initiatives
Perform other responsibilities as assigned

Requirements

What you’ll need

Post-secondary education in computer science or related program
Minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role
Experience supporting Microsoft 365 and end-user technologies
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset
Hands-on experience with automation tools and/or AI solutions (e.g., Copilot or similar platforms) is nice to have, not required
Bilingualism in French and English considered an asset
Ability to communicate and collaborate effectively with technical and non-technical users
Experience working with ticketing systems or prioritizing services relating to system and network administration
Excellent problem-solving and troubleshooting skills
Ability to pivot and adapt quickly
Strong attention to detail

Benefits

Comp & perks

Competitive Salary & Profit Sharing
Comprehensive Benefits
Health Spending Account
RRSP Plan
Professional Development
Company-Wide Holiday Shutdown (paid time off during the holiday season)
Summer Fridays (early summer-afternoon wrap-up)