Development Data & Systems Analyst

Obama Foundation

. Own and manage the Development team’s Salesforce ticketing system, including receiving, prioritizing, triaging, and resolving data, reporting, and system access requests within established SLAs .

Posted 10/16/2026full-timeRemote • Illinois • United StatesJunior💰 $51,965 - $64,980 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce CRM, particularly within a non-profit context, with a strong focus on database management, data analytics, and user support. Capable of building custom reports and workflows while ensuring data accuracy and quality control.

Highest-signal resume keywords

Salesforce CRM ProficiencyDatabase Management ExperienceData Analytics SkillsTechnical Documentation DraftingAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementData AnalyticsSalesforce NPSPCustom Report BuildingQuality Assurance TestingData Cleanup InitiativesWorkflow DesignDashboard CreationData AccuracyAutomated Solutions

Soft Skills

Attention to DetailCollaborationAdaptabilityTechnical TranslationPrioritization

Tools & Technologies

SalesforceSalesforce SandboxTicketing SystemData Query ToolsReporting Tools

Industry Keywords

Non-Profit DevelopmentFundraising MechanicsMajor GiftsGrant TrackingPledge Schedules

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and manage the Development team’s Salesforce ticketing system, including receiving, prioritizing, triaging, and resolving data, reporting, and system access requests within established SLAs
Provide technical guidance and user support to frontline fundraisers and operations staff
Draft technical documentation, SOPs, and user guides
Co-lead quarterly database training sessions and lead onboarding Salesforce training for new Development staff
Design, build, and enforce Salesforce workflows for donor naming opportunities, physical/digital recognition, and benefit fulfillment
Build custom tracking frameworks, reports, and dashboards for institutional gifts and grants
Conduct QA testing in the Salesforce sandbox for new features, bug fixes, integrations, and automation flows
Execute data cleanup initiatives, quality-control queries, mass data uploads, and duplicate record merges
Identify manual data-entry pain points and recommend automated solutions
Maintain documentation of database configurations and data standards
Cross-train on gift processing, lockbox, wire transfer, and batching procedures and provide surge backup during fiscal year-end and peak fundraising cycles

Requirements

What you’ll need

1–2 years of hands-on experience in database management, data analytics, or systems administration, specifically within a non-profit development/advancement environment preferred
Proficiency with Salesforce CRM in a non-profit context; Salesforce NPSP or Nonprofit Cloud experience strongly preferred
Ability to build complex custom reports, dashboards, and fields
Experience managing a data request queue or ticketing help desk system
Experience translating complex technical concepts for non-technical frontline staff
Strong analytical, problem-solving, and quality-assurance skills
Meticulous attention to detail regarding data accuracy and hygiene
Familiarity with non-profit fundraising mechanics, including major gifts, principal donor recognition, multi-year pledge schedules, and grant tracking
Ability to manage competing priorities, work collaboratively across cross-functional teams, and adapt to a fast-paced, high-growth organizational environment
Commitment to the values and mission of the Foundation

Benefits

Comp & perks

Insurance
Paid time off
Retirement benefits