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Global Customer Operations Specialist
Ocean Spray Cranberries. Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers .
Posted 11/4/2026full-timeRemote • Massachusetts • United StatesJunior💰 $44,500 - $55,500 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the order-to-cash cycle, ensuring compliance with international trade regulations, and maintaining accurate data in SAP S/4HANA. Strong analytical and problem-solving skills are essential for driving process improvements and enhancing customer satisfaction.
Highest-signal resume keywords
Order-To-Cash ManagementSAP S/4HANA ProficiencyInternational Trade Regulations KnowledgeAnalytical SkillsCustomer Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInvoicingFulfillmentRegulatory ComplianceData AnalysisCustoms DocumentationSupply Chain ManagementLogistics CoordinationProcess ImprovementEDI Compliance
Soft Skills
Organizational SkillsProblem-Solving Skills
Tools & Technologies
Microsoft OfficeExcel
Industry Keywords
International TradeCustoms ClearanceThird-Party LogisticsIncotermsTransportation Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers
- Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations
- Serve as the primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance
- Coordinate international shipping and customs documentation activities with International Trade & Customs Compliance, customs brokers, and 3PL providers
- Ensure accurate import/export documentation, regulatory compliance, and timely shipment clearance
- Analyze operational performance and prepare reporting to identify trends, improve service levels, and drive process improvements
- Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives
- Maintain accurate customer and shipping data in SAP S/4HANA
- Support customer onboarding, account maintenance, and system enhancements
- Participate in continuous improvement initiatives, including EDI compliance, root cause analysis, and corrective actions
Requirements
What you’ll need- Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related field
- Experience in customer operations, supply chain, logistics, or related functions
- At least 1 Year of Experience
- Proficiency in SAP S/4HANA or similar ERP systems
- Strong analytical, organizational, and problem-solving skills
- Proficiency in Microsoft Office applications, particularly Excel
- Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners (preferred)
- Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements (preferred)
Benefits
Comp & perks- Complete insurance package on Day-1 that includes a plethora of health and wellness programs
- Health, Dental and Vision insurance
- Health savings account
- Flexible spending account
- Life and accident insurance
- Employee assistance program
- Telehealth services
- 1:1 health coaching
- Supportive benefits for all the stages of your life
- 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
- Short-Term Incentive/Performance bonuses
- Flexible scheduling options
- Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
- Holiday pay for 12 holidays
- Career development and growth opportunities
- Tuition/Education assistance programs
- Access to LinkedIn Learning
- Scholarship programs for children of employees
- Parental leave
- Bright Horizons Family Solutions – Back-up care, tutoring, etc.
- Adoption assistance
- Bereavement leave
- Up to $300 fitness reimbursement
- Up to $300 massage reimbursement
- Employee appreciation events
- Employee discounts
- Charitable giving