Business Operations Specialist

Oceans

. Manage day-to-day operations, workflows, internal processes, and documentation .

Posted 10/4/2026full-timeRemote • Sri LankaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operations, workflows, and documentation while effectively communicating with stakeholders. Proficient in analyzing KPIs and implementing best practices to enhance operational efficiency and support strategic planning.

Highest-signal resume keywords

Operations ManagementKPI AnalysisPolicy DraftingInterpersonal SkillsClient Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation ManagementProcess ImprovementData AnalysisMeeting PreparationSOP Development

Soft Skills

Organizational SkillsInterpersonal SkillsCommunication Skills

Certifications & Qualifications

MBACFACIMCIPMCIMA

Industry Keywords

Cross-Functional CoordinationStakeholder ManagementOperational EfficiencyStrategic PlanningClient Relationship Management

About the role

Key responsibilities & impact

Manage day-to-day operations, workflows, internal processes, and documentation
Draft company policies, SOPs, and internal guidelines
Identify operational inefficiencies and implement practical solutions
Coordinate cross-functional initiatives and align teams with business objectives
Track and analyze KPIs to measure operational success
Manage critical business information and provide timely insights to the Executive
Maintain relationships with internal and external stakeholders
Identify scalability and efficiency opportunities with the client
Implement best practices and support long-term strategic planning
Serve as the client’s point of contact for emails, phone calls, and professional communications
Streamline information flow and provide relevant updates and data
Prepare meeting agendas, presentations, and reports
Collaborate with Customer Success, Sales, and other operational teams
Work with an assigned Executive and receive guidance from an Operations Manager

Requirements

What you’ll need

Professional fluency in English, with excellent reading, writing, and speaking abilities
At least 3 years in a communication-heavy role at a reputable firm
Strong interpersonal and organizational skills
Undergraduate degree preferred, not required
Relevant work experience valued as an alternative to the preferred degree
MBA, CFA, CIM, CIPM, or CIMA certifications considered an added advantage
Ability to work a split shift with some overlap with the client’s time zone
Ability to attend in-person training programs during the first 3.5 weeks
Ability to work inclusively with individuals from a variety of backgrounds

Benefits

Comp & perks

In-person training programs during the first 3.5 weeks
Benefits and compensation information shared during the offer process
Guidance and support from an Operations Manager
Career growth and development opportunities
Exposure to global industry leaders and diverse professional experiences