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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic initiative execution, cross-functional collaboration, and process improvement to enhance organizational efficiency and stakeholder alignment. Capable of providing strategic insights and managing complex projects while fostering an inclusive team culture.
Highest-signal resume keywords
Strategic Initiative ExecutionCross-Functional CollaborationProcess ImprovementStakeholder AlignmentChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProcess DesignData AnalysisWorkflow OptimizationBusiness Operations
Soft Skills
Inclusive LeadershipCommunicationProblem SolvingRelationship BuildingTeam Culture Development
Industry Keywords
Diver SuccessGlobal TalentClient-Facing RolesOrganizational CommunicationOperational Efficiency
About the role
Key responsibilities & impact- Work alongside the Head of Diver Success as a strategic and tactical partner
- Define, prioritize, and execute strategic initiatives
- Align initiatives and drive execution of shared business priorities
- Develop frameworks to track progress, identify bottlenecks, and ensure timely project completion
- Facilitate cross-functional collaboration and departmental alignment
- Lead key special projects end-to-end without operational disruption
- Streamline processes and workflows to improve productivity and reduce inefficiencies
- Audit workflows to identify operational gaps, friction points, and process improvement opportunities
- Identify operational challenges and provide innovative solutions
- Oversee organizational communication and information flow
- Design, build, and maintain institutional knowledge systems
- Liaise between the Head of Diver Success and other departments
- Build and maintain relationships with internal and external stakeholders
- Represent the Head of Diver Success in meetings and discussions
- Provide strategic insights, recommendations, information, and analysis for decision-making
- Partner with the Council of Chiefs of Staff on complex cross-departmental projects
- Provide strategic counsel on critical business issues
- Anticipate and address potential challenges with proactive solutions
- Support a positive organizational culture
- Cultivate an inclusive, engaged team culture in Diver Success
- Lead change management alongside Diver Success leadership
- Work with the CEO, senior leadership team, Training, HR, Pod Leaders, Integration teams, clients, and Divers
- Work horizontally across the organization to minimize Diver-related client churn
- Report to the Head of Diver Success
Requirements
What you’ll need- Previous experience working with global talent, business operations, and client-facing roles will be an asset
- Ability to manage, work with, and serve people from a broad range of backgrounds in an inclusive manner
- Deep understanding of current organizational needs, the Diver Success function, and the organization’s strategic direction
- Understanding of how clients’ businesses function, how Oceans can grow, and where global talent fits into that growth
- Ability to uncover business insights that shape planning and resourcing
- Ability to own ambiguous, cross-functional initiatives end-to-end
- Ability to drive stakeholder alignment and execution
- Ability to design, improve, and scale internal processes
- Ability to frame options, surface tradeoffs, and present clear recommendations to leadership
- Ability to manage organizational information flow and alignment
Benefits
Comp & perks- Benefits and compensation philosophy information will be available during the offer process