Customer Success Manager

Oceans

. Design and guide clients through structured, customized onboarding processes .

Posted 10/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding processes, relationship management, and strategic judgment to enhance partnership satisfaction and growth. Proficient in utilizing tools like HubSpot and Slack to monitor and document client interactions and service usage.

Highest-signal resume keywords

Client Onboarding ProcessesRelationship ManagementCustomer Success ExperienceStrategic JudgmentDynamic Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business OperationsEmployee OnboardingUtilization ManagementGlobal Talent SystemsExpectation Management

Soft Skills

Cross-Cultural UnderstandingDiverse Background InclusivityProactive Operator Behaviors

Tools & Technologies

HubSpotSlackGeminiClaudeGoogle Sheets

Industry Keywords

Outsourcing IndustryStartup FoundersClient/Talent Partnership

About the role

Key responsibilities & impact

Design and guide clients through structured, customized onboarding processes
Facilitate calls with clients and talent during the earliest partnership stages
Establish alignment around clients' and talent's individual ways of working
Advise clients on best practices for collaboration and service usage
Monitor and document partnership health throughout the relationship
Manage client dissatisfaction and misalignment toward productive outcomes
Proactively address issues and prevent service-level churn
Maintain partnership satisfaction and growth infrastructure using HubSpot, Slack, Gemini, Claude, and Google Sheets
Represent the client/talent partnership in the internal development process
Collaborate with Internal Talent Success and Training Teams
Report to the Head of Customer Success

Requirements

What you’ll need

Strong understanding of the needs of early-stage startup founders and ideal behaviors of proactive operators
Understanding of business operations, employee onboarding and utilization, manager/direct-report hurdles, and global talent systems
Previous experience working with founders strongly preferred
Former founder experience strongly preferred
Customer/Client Success or Account Management experience at a fast-moving startup is an asset
Exposure to the outsourcing industry is an asset
Ability to manage, work with, and serve people from diverse backgrounds inclusively
Relationship management skills
Expectation management skills
Strategic judgment
Dynamic problem-solving ability
Cross-cultural understanding
Ability to understand and analyze subtext and context clues to identify hidden misalignment and maladaptive ways of working

Benefits

Comp & perks

Fully-remote work arrangement
Benefits information provided during the offer process