Senior Customer Support Specialist

Ocient

. Support Ocient managed customer solutions in a Linux/Unix environment .

Posted 11/11/2026full-timeRemote • IndiaSenior💰 ₹2,500,000 - ₹4,000,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in customer support and database solutions, with strong proficiency in Linux/Unix environments, SQL, and advanced troubleshooting. Capable of managing customer relationships and providing technical account management while improving support processes.

Highest-signal resume keywords

Linux/Unix OS ProficiencySQL And Database AdministrationAdvanced Troubleshooting And Log AnalysisCustomer-Facing SkillsExperience With Large-Scale/Distributed Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLDatabase AdministrationAdvanced TroubleshootingLog AnalysisNetwork TroubleshootingPythonQuery TuningInfrastructure SetupDatabase Monitoring SolutionsStream-Processing Software

Soft Skills

Strong Verbal CommunicationTechnical WritingRelationship Building

Tools & Technologies

AWSGCPKafkaJDBC/ODBC Drivers

Industry Keywords

Customer SupportTechnical Account ManagementDistributed SystemsService Level ObjectivesRoot Cause Analysis

Tech Stack

Tools & technologies

AWSDistributed SystemsGoogle Cloud PlatformKafkaLinuxPythonSQLUnix

About the role

Key responsibilities & impact

Support Ocient managed customer solutions in a Linux/Unix environment
Assist in administering and monitoring Ocient Managed Database Solutions
Contribute to a customer-facing knowledge base
Create and maintain documentation for major installations and implementations
Troubleshoot and tune SQL/query performance
Diagnose and resolve complex problems in distributed system environments
Respond to customer technical questions by phone, help ticket, and email
Participate in on-call support rotations
Improve customer support processes, procedures, and policies
Manage multiple issues while meeting Service Level objectives
Remotely access data centers to diagnose customer issues
Assist with onboarding, training, installation, and buildout of customer deployments
Provide product feedback to Engineering
Work directly with customers and represent Ocient positively
Perform Technical Account Management for key customers
Develop strong product knowledge
Provide Root Cause Analyses and Corrective Action Plans
Reproduce issues and validate fixes and workarounds
Create tools for support professionals and customers
Communicate quality and product trends to internal organizations

Requirements

What you’ll need

10+ years of experience in customer support or a similar role
5+ years of experience supporting database solutions
Linux/Unix OS proficiency
Advanced troubleshooting and log analysis
SQL and database administration
Hardware/kernel knowledge in a Linux/Unix environment
Strong understanding of system administration and operations support
Experience with query analyzers, query tuning, and slow-query optimization against large data sets
Network troubleshooting
Python
Experience setting up infrastructure in a data center, including network configuration and monitoring
Strong customer-facing skills
Technical writing
Strong verbal communication
Ability to communicate and build relationships with customers and teammates
Experience in large-scale/distributed systems
Understanding of installing and configuring databases, JDBC/ODBC drivers, and database monitoring solutions
Experience with stream-processing software such as Kafka
AWS and GCP experience
All interviews require video, with camera on for the duration; video filters, face-altering effects, and virtual backgrounds are not permitted
BS or MS in computer science, computer engineering, or a related technical field

Benefits

Comp & perks

Remote work
On-call support rotations
Video interviews conducted remotely