Senior Manager, Program Delivery

OCLC

. Lead, coach, and develop a team of Senior Delivery Managers and Delivery Managers .

Posted 11/11/2026full-timeDublin • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in program and project management, with a strong focus on Agile methodologies and team leadership. Proven ability to align strategic goals with delivery practices, manage complex portfolios, and leverage AI tools for enhanced efficiency and decision-making.

Highest-signal resume keywords

Program And Project ManagementAgile ImplementationPeople LeadershipStrategic PlanningFinancial Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementLean PrinciplesProcess ImprovementRisk ManagementDelivery MetricsKPI EstablishmentChange ManagementTechnical UnderstandingDecision-MakingProblem-Solving

Soft Skills

CoachingMentoringTeam DevelopmentCommunicationInfluencing

Tools & Technologies

JiraPortfolio Management ToolsDashboardsReporting SystemsAI Tools

Certifications & Qualifications

PMPPgMPSAFe

Industry Keywords

Delivery ManagementCross-Functional ProgramsStakeholder CommunicationWork IntakeGovernance

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Senior Delivery Managers and Delivery Managers
Hire, onboard, set goals, manage performance, and support career development
Assign delivery managers to programs and projects based on strategic priority, complexity, strengths, workload, and capacity
Conduct regular one-on-ones, provide feedback, and create growth opportunities
Foster a collaborative, high-trust team culture
Serve as escalation point for complex risks, issues, conflicts, and decisions
Oversee delivery across a portfolio of strategically important projects and programs
Partner with product, engineering, and senior leadership to translate strategy into roadmaps, delivery plans, and investment decisions
Provide executive dashboards, status reporting, and forecasts covering progress, risks, dependencies, and benefits realization
Manage cross-portfolio dependencies, resource constraints, and competing priorities
Ensure risk registers, mitigation plans, and early risk-sensing practices are in place and acted upon
Oversee portfolio budgets, financial forecasting, external spend, and resource utilization
Directly lead select high-visibility or high-risk programs as needed
Define, standardize, and evolve delivery practices, governance, templates, and tooling
Streamline work intake, planning, prioritization, and reporting processes
Establish delivery metrics and KPIs to drive continuous improvement
Lead post-implementation reviews and lessons-learned programs
Champion AI tools and automation for delivery efficiency, decision-making, and stakeholder communication
Lead innovation in delivery and management practices
Represent Delivery Management in leadership forums and build organizational trust in the team's value

Requirements

What you’ll need

Bachelor's degree or higher in a technical or business discipline (e.g., Computer Science, Engineering, Business)
8–10+ years of program and project management experience, including 8+ years working with software development teams
3+ years of people leadership experience, including direct management of project, program, or delivery managers
Proven track record of leading large-scale, cross-functional programs and portfolios on tight deadlines
5+ years of Agile implementation experience, including coaching at the team and program levels
Broad technical breadth and depth, including familiarity with mobile technology, web services, and back-end application infrastructure
Experience with strategic planning, portfolio management, budgeting, and financial forecasting
Deep experience with Lean and Agile principles, scaled Agile practices, and process improvement
Demonstrated experience leveraging AI tools to improve delivery efficiency, support data-driven decision-making, automate routine tasks, and enhance stakeholder communication and reporting
Strong people leadership, coaching, mentoring, and team development skills
Strategic vision and ability to align programs and portfolios with organizational goals
Executive presence and excellent communication, presentation, and influencing skills
Exceptional problem-solving and decision-making capabilities
Ability to manage complexity and interdependencies across multiple programs and teams
Ability to engage in healthy conflict and drive consensus
Strong business acumen and ability to build rapport and trust quickly
Ability to understand and discuss technical concepts, manage tradeoffs, and evaluate new ideas
Thought leadership in delivery governance, work intake, planning, and reporting processes
Ability to lead change in processes, policies, procedures, training, and tooling
Highly organized, with the ability to prioritize, communicate clearly, and drive focus and excellence
Experience with Jira, portfolio management tools, dashboards, and reporting systems
PMP, PgMP, SAFe, or similar certification preferred

Benefits

Comp & perks

Comprehensive Total Rewards package
Competitive compensation
Best-in-class health coverage
Retirement plans with generous company contributions
Commitment to overall well-being
Hybrid work environment
Free use of on-site fitness center, gym sports, group exercise classes, and game room
Onsite catering and cafeteria subsidized by OCLC
Health and wellness events
Work environments with individual and team spaces and the latest technology tools
Paid parental leave and adoption assistance
Tuition reimbursement and Public Service Loan Forgiveness eligibility
Company-subsidized pricing on local tickets and memberships