FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical writing and documentation processes, with a strong focus on creating user-friendly content and maintaining content integrity. Proficient in collaboration with cross-functional teams and leveraging technology to enhance documentation quality.
Highest-signal resume keywords
Technical Writing ExperienceOnline Help DocumentationHTML, CSS, JavaScriptCollaboration Software (Jira, Confluence, SharePoint)Project Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical WritingDocumentation DevelopmentInformation Development ProcessesContent PlanningUser Needs Assessment
Soft Skills
CollaborationRelationship BuildingAdaptabilityCommunication
Tools & Technologies
Translation Management PlatformJiraConfluenceSharePoint
Certifications & Qualifications
Bachelor’s DegreeMaster’s Degree in Library and Information Science (Preferred)
Industry Keywords
OCLC ServicesCross-Functional TeamsCustomer Support DocumentationAccessible DesignInternational Organization Experience
About the role
Key responsibilities & impact- Create, maintain, and improve documentation supporting libraries subscribed to OCLC services
- Identify, triage, and resolve documentation needs
- Collaborate with cross-functional teams to define, structure, and implement engaging, user-friendly content
- Deliver clear, well-structured online customer support documentation
- Leverage a translation management platform as needed
- Maintain content integrity across online customer support documentation
- Enforce standardized protocols and prioritize accessible design
- Research and test pre-release features with Product teams
- Develop product functionality knowledge to inform content planning and anticipate user needs
- Build relationships with cross-functional teams to improve effective use of OCLC products and services
- Support multiple products and meet deadlines in a changing environment
Requirements
What you’ll need- Bachelor’s degree or equivalent academic/work experience
- 1 year of experience as a technical writer or equivalent work experience
- Expertise with multiple operating systems and tools for preparing electronic and printed documentation
- Experience with online help and web documentation
- Experience with information development processes and methods
- Fluent in written and spoken English
- Preferred: Master’s degree in Library and Information Science or related technical discipline
- Preferred: Front-end technology experience (HTML, CSS, JavaScript)
- Preferred: Collaboration software experience (Jira, Confluence, SharePoint)
- Preferred: Strong project management skills
- Preferred: Experience in an international organization
Benefits
Comp & perks- Competitive compensation
- Best-in-class health coverage
- Retirement plans with generous company contributions
- Well-being support
- Hybrid work environment
- On-site fitness center
- Gym sports
- Group exercise classes
- Game room
- Onsite catering and subsidized cafeteria
- Health and wellness events
- Individual and team workspaces with latest technology tools
- Paid parental leave
- Adoption assistance
- Tuition reimbursement
- Public Service Loan Forgiveness eligibility
- Company-subsidized pricing on local tickets and memberships