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Administrative Assistant
OdontoPrev. Provide internal back-office support for corporate dental plan contracts (B2B) covering 3 to 199 members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong negotiation and customer service skills while providing back-office support for corporate dental plan contracts. Proficient in maintaining documentation and compliance, with a focus on process improvement and customer satisfaction.
Highest-signal resume keywords
Negotiation SkillsCustomer ServiceAttention To DetailAdministrative OperationsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsSpreadsheet ProficiencyEmail CommunicationDocumentation Management
Soft Skills
Organizational SkillsProactive AttitudeStrong Written Communication
Certifications & Qualifications
High School Diploma
Industry Keywords
Back-Office SupportCorporate Dental PlansRetention ActivitiesHealthcareInsurance
About the role
Key responsibilities & impact- Provide internal back-office support for corporate dental plan contracts (B2B) covering 3 to 199 members
- Handle retention and negotiation activities with corporate clients, seeking solutions for questions, cancellation requests, and proposals to maintain contracts
- Review requests for member additions, removals, membership changes, customer information updates, and invoice issuance
- Record and track requests in internal systems, ensuring proper documentation and compliance with established procedures and SLAs
- Contribute to process improvement by identifying opportunities to optimize customer service and operational workflows
- Maintain a proactive attitude, attention to detail, and focus on customer satisfaction while acting with courtesy and professionalism
Requirements
What you’ll need- High school diploma required
- Currently pursuing a college degree is a plus
- Previous experience in administrative/customer service back-office operations, retention, or negotiation; experience in healthcare, insurance, or dental plan companies is a plus
- Basic computer skills, including systems, spreadsheets, and email
- Organization, attention to detail, and ability to work as part of a team
- Strong written communication, negotiation skills, and a proactive attitude
- Commitment to deadlines and high-quality customer service
Benefits
Comp & perks- Medical and dental insurance
- On-site medical clinic (Espaço Saúde)
- Psychological and nutritional support (OrienteMe)
- Fitness allowance (Wellhub)
- Newborn layette allowance and pregnancy program
- Childcare assistance (in accordance with the applicable union agreement)
- Bradesco/Alelo benefits club
- SESC membership
- Birthday day off
- Extended paternity leave
- Half-day off on children's birthdays
- Private pension plan
- Diversity program (OdontoPlural)
- Quality-of-life program (Vida Leve)
- Recognition programs
- Profit-sharing program (PPR)
- Life insurance
- Corporate university and educational partnerships
- Meal and/or food allowance
- Transportation allowance