Customer Service Consultant I

OdontoPrev

. Manage relationships with the post-sales customer portfolio, ensuring service excellence and effective resolution of requests.

Posted 9/22/2026full-timeSalvador • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, contract negotiation, and performance analysis to enhance customer satisfaction and retention. Proficient in optimizing processes and implementing strategic solutions to drive profitability and operational excellence.

Highest-signal resume keywords

Customer Relationship ManagementContract NegotiationPerformance AnalysisProcess OptimizationCustomer Retention Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AnalysisContract ManagementProcess ImprovementData ReportingCustomer Support

Soft Skills

Relationship BuildingConsultative ServiceProblem SolvingCommunicationNegotiation

Tools & Technologies

Microsoft Office

Industry Keywords

Customer PortfolioService ExcellenceProfitabilityEnrollment CampaignsOperational Matters

About the role

Key responsibilities & impact

Manage relationships with the post-sales customer portfolio, ensuring service excellence and effective resolution of requests.
Identify opportunities for improvement and implement actions to optimize processes.
Negotiate annual contract adjustments, balancing customer retention, profitability, and satisfaction.
Develop and monitor management reports, dashboards, and performance analyses for the customer portfolio.
Plan and execute customer retention initiatives, maintain profitability, and reverse cancellations.
Provide support to customers and brokers regarding contracts, coverage, provider networks, and other operational matters.
Strengthen relationships among the company, customers, and commercial partners through relationship-building and consultative service initiatives.
Promote and present campaigns aimed at increasing enrollment and product and service utilization.
Act as the liaison between customers, brokers, and internal departments, following requests through to complete resolution.
Continuously follow up on requests and ensure their prompt handling with the responsible departments.
Plan and conduct in-person visits to portfolio customers, following schedules and priorities defined by the department.
Conduct visits focused on retention, loyalty, relationship strengthening, and maintaining portfolio profitability.
Monitor the customer pipeline and support the Sales and Post-Sales teams in managing opportunities.
Identify business opportunities, anticipate risks, and propose strategic solutions for customers.
Prepare, review, and issue contract addenda, ensuring compliance with negotiated terms.
Provide guidance and clarification regarding contractual clauses, terms, and obligations.
Monitor portfolio performance indicators and propose corrective or improvement actions based on results.
Perform other activities related to the role, as directed by leadership and consistent with the employee’s education and experience.

Requirements

What you’ll need

Bachelor’s degree completed
Intermediate proficiency in Microsoft Office
Valid driver’s license required
Personal vehicle

Benefits

Comp & perks

Medical and dental insurance
On-site medical clinic (Espaço Saúde)
Psychological and nutritional support (OrienteMe)
Fitness benefit (Wellhub)
Newborn essentials allowance and pregnancy program
Childcare assistance (in accordance with the applicable labor union agreement)
Bradesco/Alelo benefits club
SESC membership
Birthday day off
Extended parental leave for fathers
Half-day off on children’s birthdays
Private pension plan
Diversity program (OdontoPlural)
Quality-of-life program (Vida Leve)
Recognition programs
PPR — Profit-Sharing Program
Life insurance
Corporate university and educational partnerships
Meal allowance and/or food voucher
Transportation allowance